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refunds Archives - Refund Retriever

How do I request a FedEx late delivery refund?

What happens if FedEx does not deliver on time? All FedEx ground and express packages are guaranteed to arrive on time, or it’s free. Once you identify that a package was delivered late, requesting a FedEx Late Delivery Refund on the FedEx Money Back Guarantee is the next step to…

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Amazon Seller Refunds

Since 2006, Refund Retriever has been in the late delivery refund business, and we are proud to announce a new service offering. Refund Retriever now audits Amazon seller accounts to help identify and recover refunds for Amazon sellers. Refund Retriever customers can now add FBA refund service in less than…

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How to Find Your UPS Credits

All UPS ground and express packages are guaranteed to arrive on time or your money back. But how do you find your UPS credits? UPS credits will apply to a future invoice after the dispute happens. As a rule, UPS credits will reduce the amount due on future UPS invoices….

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Fraudulent Amazon Returns: What you need to know

As an online seller, there is nothing more frustrating than fraudulent returns. On Amazon specifically, a buyer has precisely 30 days to return a product, but sometimes the buyer will get a refund before sending it back. This leaves the seller out of a sale and inventory. It’s no secret…

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5 Ways to Get More Shipping Refund Credits

Shipping refund credits are a huge part of how Refund Retriever’s shipment auditing clients save money on yearly shipping costs.  Small parcel shippers contact Refund Retriever when their current auditing company isn’t doing the job. The rate of late delivery credits fluctuates from week to week. But there are ways…

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The Refund of the Jedi (Part 3)

Shipping fees and accessorial surcharges? Accessorial fee surcharges for additional, supplemental or value-added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs. After doing some research with our own data, we found something interesting. FedEx invoices consistently proved to have a higher…

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UPS Pickup Options

UPS provides a variety of UPS pickup options depending upon a shipper’s needs. Every shipper is different so it is helpful to know all the options that are available to busy UPS shippers. UPS is the only carrier that can pick up all package types (Ground, Air, and International) with…

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What Happens If My Packages are Stolen?

With Black Friday and the holiday season approaching, there is guaranteed to be an increase in packages stolen from your doorstep. Porch Pirates will closely follow a delivery truck and take the merchandise as soon as the driver is out of sight. A report from August Home Inc found nearly…

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My FedEx Office late overnight package experience

Here at Refund Retriever, we audit parcels and invoices for FedEx & UPS shippers in all types of industries. From eCommerce websites, law firms, and Amazon & eBay sellers to independently owned shipping centers, we find late deliveries and billing mistakes and save our customers millions each year in transportation…

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What is a FedEx systematic service failure?

FedEx Invoice GSR Refund

Yes, every once in a blue moon, we see a rare FedEx systematic svc fail refunded by FedEx without any request necessary. But for UPS, the answer is no. We have never seen UPS automatically give a GSR refund on a late-delivered parcel. Never. FedEx Systematic SVC Credit FedEx rarely…

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FedEx Dimensional Weight (DIM)

Dimensional (DIM) weight pricing is the carriers’ way of encouraging parcel shippers to optimize box sizes. This discourages wasted space inside the boxes, which wastes room in their trucks. The package’s DIM weight is used as the billable weight if it’s higher than the physical weight. Standard FedEx DIM weight…

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Hall of Fame – Recent $925 Refund

Parcel Recovery

Time to brag about our FedEx money back guarantee success. FedEx Money Back Guarantee One of our customers sent a FedEx package to South America, and this package arrived late. Result? A $925 Guaranteed Service Refund straight to our customer, as a credit on their invoice. As the image below shows…

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Major 2011 Accessorial Fee Increases

Fees - FedEx & UPS

FedEx and UPS surcharge increases are here. In a not so shocking move, FedEx and UPS increased their additional fees and other charges. The FedEx and UPS surcharge increases have become about 35% of the total transportation costs. These accessorial fees are up from a low of 5% to a high…

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Refund Retriever: FedEx and UPS Auditing

FedEx Refunds

Anytime a carrier (FedEx or UPS) is even one minute late with a shipment, you are entitled to a full refund. Refund Retriever is here to help. We find the late deliveries on your FedEx and UPS invoices and automatically have the carrier issue a full refund to your account.  …

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