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Hall of Fame – $800 Dim-Weight Refund

By April 19, 2013

Refunds Hall of Fame Today’s hall-of-fame post is a dimensional-weight error on a package shipped in New York City. A customer recently sent a heavy package Priority Overnight. The package weighed just over 100 pounds, but was billed with a rated weight of over 270 pounds. We calculated based on the dimensions and found it should have been rated at around 100 pounds instead.

The result of our efforts? A package charged over $900 was re-rated to a just about $100. Our customer gets a check for an $800+ refund, thanks to our FedEx express auditing service watching for dim-weight mistakes.

example refund check

These issues can happen every day, but for the average shipper it’s difficult to catch. That’s where we come in.

Brian Gibbs

Author Brian Gibbs

More posts by Brian Gibbs

Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he then graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur and other publications discussing parcel auditing, shipping, e-commerce and more. Learn more at or call (800) 441-8085 for more information.

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