Do you ship? Get the refunds you deserve!

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Do you ship? Get the refunds you deserve!

Sign up, sit back, get paid.


Hall of Fame – $800 Dim-Weight Refund

By Last updated on: January 10, 2019

Refunds Hall of FameDIM Weight Refund

FedEx and UPS calculate the dimensional weight on all packages. Any package you send will be charged for the higher amount of DIM or actual weight. Thus, you are paying for shipping weight that is not even present.

Today’s hall-of-fame post is a dimensional-weight error on a package shipped in New York City.  A customer recently sent a heavy package Priority Overnight. The package weighs just over 100 pounds but was billed with a rated weight of over 270 pounds. Our calculations based on the dimensions and find it should have been rated at around 100 pounds instead.

The result of our efforts? The package charge over $900 was re-rated to a just about $100. Our customer gets a check for an $800+ refund, thanks to our FedEx express auditing service watching for dim-weight mistakes.

example refund check

These issues can happen every day, but for the average shipper, it’s difficult to catch. That’s where we come in.

Shipping Reports to help your company

Refund Retriever provides a full suite of shipping reports to help your business cut shipping costs.  This includes mistakes made by FedEx and UPS or your shipping manager.  We will provide reports with all your DIM weight packages at no cost.  Therefore, signup with Refund Retriever and start saving money today.

Brian Gibbs

Author Brian Gibbs

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Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he then graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur and other publications discussing parcel auditing, shipping, e-commerce and more. Learn more at or call (800) 441-8085 for more information.

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