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FedEx & UPS: Money-Back Guarantee Exceptions You Need To Know

By Last updated on: December 19, 2018

Many times angry customers will demand a refund for shipping charges because their delivery was made past the guaranteed delivery date. It is very important to keep a customer happy but equally important to know under what circumstances FedEx or UPS will NOT issue a refund for a late delivery. FedEx and UPS both have money-back guarantee on all ground and express services. Here is a list of common reasons we see the carrier not issue a refund of transportation charges on deliveries made past the guarantee.

FedEx Ground money-back guarantee policy does not apply to:

  • On time deliveries (of course)

  • Events beyond the control of FedEx including: riots, strikes, war, adverse weather conditions, or disruptions in air or ground transportation networks, etc

  • Undeliverable or returned shipments

  • Shipments requested to be redirected to Hold at Location

  • FedEx Ground call tag service shipments

  • Shipment with FedEx Delivery signature options

  • A charge for additional handling

  • Holiday Blackout dates

 FedEx Express money-back guarantee policy does not apply to:

  • On time deliveries (of course)

  • Shipments to P.O. box addresses acceptable for delivery

  • Shipments for which the recipient requested to modify the delivery

  • Undeliverable or returned shipments

  • Rerouted shipments

  • Shipment with dangerous goods or dry ice

  • Address corrections

  • Refusal of eligible person to accept delivery or sign

The UPS money-back service guarantee does not apply to:

  • UPS 2nd Day Air A.M. Packages for Residential deliveries

  • UPS Ground Returns Service Packages

  • Packages subject to a Large Package Surcharge

  • Additional Handling Fees

  • Packages that exceed maximum size or weight limits

  • Call Tag shipments

  • Shipments subject to a UPS Delivery Intercept request, Delivery Change Request, or a UPS My Choice request.

  • Packages delayed due to causes beyond UPS’s control

  • Disruptions in national or local air or ground transportation networks

  • Adverse weather conditions.

  • UPS Air Services and UPS 3 Day Select Shipments of Hazardous Materials or Dangerous Goods Shipments

  • All international Hazardous Materials or Dangerous Goods Shipments except UPS Standard Shipments.

  • Holiday Blackout dates

 The parcel audit professionals at Refund Retriever have been monitoring carrier invoices since 2006. Contact us today to see how the money-back guarantee for FedEx and UPS can work in your favor to impact your transportation costs. A late shipment deserves your attention, Refund Retriever is here to help.


Brian Gibbs

Author Brian Gibbs

More posts by Brian Gibbs

Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay-based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur, and other publications discussing parcel auditing, shipping, e-commerce, and more. Learn more at or call (800) 441-8085 for more information.

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