Skip to main content

Do you ship? Get the refunds you deserve!

Sign up, sit back, get paid.

Do you ship? Get the refunds you deserve!

Sign up, sit back, get paid.


FedEx & UPS: Money-Back Guarantee Exceptions You Need To Know

By Last updated on: October 16, 2023

Often, angry customers will demand a refund for shipping charges because their delivery was made past the guaranteed delivery date. It is very important to keep a customer happy but equally important to know under what circumstances FedEx or UPS will NOT issue a refund for late delivery. FedEx and UPS both have a money-back guarantee on all ground and express services. Here is a list of common reasons we see the carrier not issue a refund of transportation charges on deliveries made past the guarantee.

FedEx Ground money-back guarantee policy does not apply to:

  • On-time deliveries (of course)

  • Events beyond the control of FedEx include: riots, strikes, war, adverse weather conditions, disruptions in air or ground transportation networks, etc

  • Undeliverable or returned shipments

  • Shipments requested to be redirected to Hold at Location

  • FedEx Ground call tag service shipments

  • Shipment with FedEx Delivery signature options

  • A charge for additional handling

  • Holiday Blackout dates

FedEx Express money-back guarantee policy does not apply to:

  • On-time deliveries (of course)

  • Shipments to P.O. box addresses acceptable for delivery

  • Shipments for which the recipient requested to modify the delivery

  • Undeliverable or returned shipments

  • Rerouted shipments

  • Shipment with dangerous goods or dry ice

  • Address corrections

  • Refusal of an eligible person to accept delivery or sign

The UPS money-back service guarantee does not apply to:

  • UPS 2nd Day Air A.M. Packages for Residential deliveries

  • UPS Ground Returns Service Packages

  • Packages subject to a Large Package Surcharge

  • Additional Handling Fees

  • Packages that exceed the maximum size or weight limits

  • Call Tag shipments

  • Shipments subject to a UPS Delivery Intercept request, Delivery Change Request, or a UPS My Choice request.

  • Packages delayed due to causes beyond UPS’s control

  • Disruptions in national or local air or ground transportation networks

  • Adverse weather conditions.

  • UPS Air Services and UPS 3-Day Select Shipments of Hazardous Materials or Dangerous Goods Shipments

  • All international Hazardous Materials or Dangerous Goods Shipments except UPS Standard Shipments.

  • Holiday Blackout dates

 The parcel audit professionals at Refund Retriever have been monitoring carrier invoices since 2006. Contact us today to see how the money-back guarantee for FedEx and UPS can work in your favor to impact your transportation costs. Money-back guarantee exceptions are our expertise. A late shipment deserves your attention. Refund Retriever is here to help.


Brian Gibbs

Author Brian Gibbs

More posts by Brian Gibbs

Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay-based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur, and other publications discussing parcel auditing, shipping, e-commerce, and more. Learn more at or call (800) 441-8085 for more information.

Sign Up Now Contact Us