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My FedEx Office late overnight package experience

By January 6, 2016

Here at Refund Retriever, we audit parcels and invoices for FedEx & UPS shippers in all types of industries.  From FedEx Office Refund Retriever Late Deliveryecommerce websites, law firms, Amazon & eBay sellers, to independently owned shipping centers, we find late deliveries and billing mistakes and save our customers millions each year in transportation cost recovery.  Of course Refund Retriever does not ship packages ourselves, but our transportation insight knowledge comes in handy.  Even if you take a package to a FedEx Shipping Center, read further and you too can get a free refund on your late deliveries (GSR – aka. Guaranteed Service Refund).

Over the Christmas holiday my father came down to spend time with us.  Once returning home from Houston, he realized he left some items at my house.  After finding a FedEx shipping center open at 9pm on Saturday December 26th, I rushed over to have a package delivered to his residence the next day.  There was no Sunday delivery, so the package was guaranteed to arrive Tuesday by 10:30 am as the first flight out wasn’t scheduled until Monday the 28th.

The receipt from the FedEx Office had no real data about the package other than the tracking number.  No guaranteed delivery time or recipient information, wasn’t difficult but very useful information to provide to a client.  Could be a way for FedEx to reduce the number of refunds, just a guess.

FedEx Late Tracking Refund Retriever

His package arrived on Tuesday as promised, but not by 10:30.  It was 15 minutes late.  I called 1-800-FedEx and went through the automated menu.  I simply said “refund”, then after another prompt said “refund for late delivery.”  I entered my tracking number, and it asked for an invoice number. I didn’t have an invoice number because I shipped it at a FedEx Office center.  After a few seconds, I was transferred to a live operator who again took the tracking number (even though I entered it in the automated system), and then was placed on hold for about 30 seconds.  She came back on the line to inform me that a refund would kickback directly to the credit card that I used for the purchase.

The whole call took me about about 5 minutes to get one single refund manually. If you have many late packages, Refund Retriever’s intelligent audit system can automatically do all of this for your company.

The 2015 holiday season for FedEx and UPS were full of shipping delays.  If you shipped one package at a FedEx shipping center, check to see if it was on time.  The receipt will have the guaranteed arrival time.  Ground packages tendered between the 14th and 24th will not have a guarantee, but Express packages will.  If you have your own account number and ship large volumes of packages, contact us today and let us prove how auditing transportation impacts your bottom line.

Brian Gibbs

Author Brian Gibbs

More posts by Brian Gibbs

Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he then graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur and other publications discussing parcel auditing, shipping, e-commerce and more. Learn more at www.refundretriever.com or call (800) 441-8085 for more information.

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