Previously, we learned that the last mile or final delivery of packages, regardless of actual distance, is truly where costs add up. Coincidentally, that last-mile varies from a few blocks to 100’s of miles, this is where UPS SurePost and FedEx SmartPost (also known as FedEx Ground Economy) can help….
Holiday season means more sales, but also more lost and stolen packages. This graph shows how frequently customers search for “stolen package” on Google, and interestingly – there are major spikes every holiday season. What do you do when a package is lost or stolen while on its way to…
Website optimization is not a new concept. Business owners know a well-designed, visually pleasing and user-friendly website is crucial to eCommerce success. But what about checkout optimization? It’s easy to get so focused on pushing customers to purchase that we forget to think about what happens once they get there….
Since 2006, Refund Retriever has been in the late delivery refund business, and we are proud to announce a new service offering. Refund Retriever will now be auditing Amazon seller accounts to help identify and recover refunds for Amazon sellers. Refund Retriever customers can add now FBA refund service in…
As most shippers know, UPS provides additional delivery confirmation services as a value-added service. Of course, an additional charge applies for each service. A shipper can confirm the delivery of their packages in more detail with the following UPS value-added services. So then, let’s look at some options like UPS…
Selling online is a dynamic, exciting way to deliver goods to consumers without ever having to engage in traditional conversations. Make no mistake, however… engaging is a key component to online selling success. In fact, successful e-commerce operators know that leveraging the strengths of others is often the key to…
Join Refund Retriever and other vendors for a weekend of training and networking with other PostalMate users at the PostalMate Regional Event – Houston. The first training event of the year is being hosted in our city, Houston, at the Courtyard Houston I-10, from February 10-11! What is PostalMate? PostalMate is…
All business are looking for shipping resources. Growing your business online or offline means putting an effective shipping strategy into place. Looking ahead into 2018, consider how aligning with the right resources can help you accomplish this goal – as well as help you reach new ones. Among the resources…
If you’re shipping multiple packages to the same place on the same day, save time and money by using the UPS Hundredweight Service (CWT). CWT stands for centum weight. UPS Hundredweight offers a guaranteed, cost-effective delivery for non-palletized, multiple-package shipments weighing between 100 and 500 pounds. Saves time and money on shipments…
Last month FedEx announced that they will be their raising shipping rates once again in 2018 for FedEx Ground, FedEx Express, and FedEx Freight by an average 4.9%. FedEx Ground Multiweight and Smartpost rates will also change. Since there are many changes in rates, we will split these…
Shipping fees and accessorial surcharges? Accessorial fee surcharges for additional, supplemental or value-added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs. After doing some research with our own data, we found something interesting. FedEx invoices consistently proved to have a higher…
UPS provides a variety of UPS pickup options depending upon a shipper’s needs. Every shipper is different so it is helpful to know all the options that are available to busy UPS shippers. UPS is the only carrier that can pick up all package types (Ground, Air, and International) with…
IRCE is here! IRCE: The Retail Industry’s Leading E-Commerce Conference and TradeshowInternet Retailer Conference & Exhibition (IRCE) provides you with a conference full of industry experts, an exhibit hall filled with the latest and greatest solution providers, and a community made for networking with thousands of like-minded industry peers….
You may have heard about the large cyber attack that affected computers all over the world on May 12, 2017, known as “Wanna Cry” (also known as “Wanna Crypt” and by other names). This affected universities, hospitals, and companies large and small all over the world (including our friends over…
In just one trip to the National Hardware Show, discover thousands of brand-new products, see the biggest brands, and join the entire hardware & home improvement industry—under one roof. National Hardware Show is held once a year in Las Vegas and Refund Retriever will be there May 9, 2017 to May…
With FedEx and UPS increasing their rates each year, understanding your own shipping contracts is very important. Did the carriers create the complexity in these to increase their own profits, when was the last time you read through your carrier contract? With most FedEx and UPS contracts there are two…
The last time we blogged about weird Amazon Prime shipments was back in December, and here we are again! I was supposed to receive a package on Saturday for my dehumidifier that I purchased on Amazon. The tracking stated it was delivered around 4 pm. We received our regular mail…
Trusting Refund Retriever to audit your UPS and FedEx accounts for billing mistakes means you are trusting us to keep your information safe and secure. This is a responsibility we take very seriously. Recently, a major security concern on the Internet was discovered, nicknamed “Cloudbleed”. This issue affected sites running…
What is a FedEx Delivery Area Surcharge? As a FedEx shipper, there is a 99% chance that you have seen a DAS or delivery area surcharge fee on your FedEx invoice. A delivery area surcharge applies to shipments intended for select U.S. ZIP codes. DAS also applies to FedEx Express…
Taxjar tips to give your business a sales tax inspection. The New Year is a perfect time to evaluate the old and implement the new. For business owners, this means stepping on the gas on what has worked in the past, and improving those business processes that may be holding…
Refund Retriever has teamed up with Freight Cowboy to make LTL and truckload freight as easy as shipping a FedEx or UPS package. In just a few easy steps you can see a savings of 15-25% off your current rates by assessing our negotiated contract rates based off a…
As your business grows, so should freight costs. Above average increases in freight costs could indicate your expenses are cutting into your bottom line. When freight spend becomes a large percentage of total revenue, it starts to have a negative impact overall. Refund Retriever is proud to introduce Freight Retriever….
With Black Friday and the holiday season approaching, there is guaranteed to be an increase in packages stolen from your doorstep. Porch Pirates will closely follow a delivery truck and take the merchandise as soon as the driver is out of sight. A report from August Home Inc found nearly…
UPS charges for each shipping label generated on your UPS account. Therefore it is important to void unused UPS shipping labels. Even when a third party creates an unused label billed to your UPS account, you pay for the label. And while the shipping labels can be voided, only the…
If you had visited the Refund Retriever booth at WooConf or Channel Advisor’s Catalyst this past year you had the chance to play a frustrating hook and ring game. It’s a fun little game we brought to provide some entertainment and we had a huge request from people to have…
Hardly a day goes by that I do not log into my Amazon Prime account to either place an order or to research prices. I turn to Amazon Prime for everyday items to gifts and special purchases. For $99/year I get free 2-day shipping and free video/music streaming, I use…
Refund Retriever is on top of the refund technology game. Refund Retriever started back in 2006 with one UPS and one FedEx account. We could have tracked and estimated a week’s worth of packages in a few hours by hand if we needed. Disputes were all done with a phone…
Click for sound 0:36 Here at Refund Retriever, we are constantly improving our refund technology…
6 Things Every Retailer Needs to Know About Sales Tax Author Mark Faggiano is the founder and CEO of TaxJar Sales tax is one of those necessary business tasks that can be a little daunting at first. At TaxJar, we live and breathe sales tax and have distilled the process…
IRCE – Internet Retailer Conference & Exhibition June 7-10, 2016 Chicago – McCormick Place West – Booth 1721 IRCE 2016 will take place in the city of Chicago, June 7-10, at McCormick Place West. If you use UPS or FedEx, plan to stop by Refund Retriever at Booth…
No matter how good your product or customer service, a poor shipping policy is enough to drive anyone away. Too many businesses don’t spend enough time on their shipping policy. It can affect the business in a major way. Why? Firstly, you have to make sure that your shipping prices…
UPS offers many domestic delivery services with a wide range of delivery commitments. Sometimes it can be overwhelming trying to figure out what service to use. Each service has different commitment dates and times. Here at Refund Retriever, we have put together a quick reference chart for each service and…
In our previous blog articles, we’ve discussed why you should negotiate rates with your shipping carrier, even tips on preparing for negotiations. Now, we’ll discuss WHAT to negotiate. Parcel service fee negotiation is important. You may hear some say fee XYZ can be negotiated or fee ABC cannot be negotiated….
The real question here is not, why should your business negotiate better shipping rates. But instead – why not? But before you call your friendly carrier rep for a meeting, there are a few FedEx service agreement discount strategies to consider first. No one knows your business as you do….
Have you ever looked at your UPS or FedEx invoices closely? How many different charges do you see for any certain tracking number? Sure you have a transportation cost, an ever-rising fuel surcharge fee, maybe an insurance fee if you chose that option. Some of these fees you know about…
Anytime a carrier (FedEx or UPS) is even one minute late with a shipment, you are entitled to a full refund. Refund Retriever is here to help. We find the late deliveries on your FedEx and UPS invoices and automatically have the carrier issue a full refund back to your…
