UPS shipment exceptions occur when a UPS package meets an unexpected occurrence, which could change the scheduled delivery day. Examples of exceptions include address unknown, damage to the shipment, or signature not received. UPS Tracking Event Descriptions Below is an explanation of some standard tracking events from when the label…
UPS offers many delivery options to suit your business needs. Direct delivery only (DDO) is what the name indicates; all your parcels are delivered directly to you, the shipper, or the consignee. What is UPS Direct Delivery Only? Direct Delivery Only guarantees a package is delivered to the residential or…
Collect on delivery is available with UPS and FedEx small parcel shipping services. UPS & FedEx C.O.D. service allows you to sell to customers without extending credit or requiring prepayment. C.O.D. service is available on an individual package basis for most service levels. FedEx and UPS deliver the C.O.D. package…
UPS value-added services, which are UPS other charges, also called surcharge fees, increase yearly. Thus, we have decided to keep a running tab on the surcharge price history. As a rule, the cost of all UPS shipping services rises each year. The cost of doing business seems to grow continually….
UPS Chargebacks for consignee billed shipments are rarely understood by shippers. Unfortunately, we had a conversation with a UPS shipper that had a nasty surprise on his recent UPS invoice. Upon reviewing the invoice, we found nearly $500 in charges in the invoice category labeled “Chargeback.” There were four tracking numbers…
As most shippers know, UPS provides additional delivery confirmation services as a value-added service. Of course, an additional charge applies for each service. A shipper can confirm the delivery of their packages in more detail with the following UPS value-added services. So then, let’s look at some options like UPS…
UPS Mail Innovations is a joint venture between UPS and the United States Postal Service (USPS). It is a cost-effective way to send packages and documents around the world. The service combines the reliability of the UPS Ground network with last-mile delivery normally provided by the USPS. Mail Innovations handles…
Coming on the heels of the 2023 FedEx shipping increases, the 2023 UPS Rate Increase is here! UPS announced increases in the 2023 shipping rates. UPS ground, air, and international rates will increase an average net of 6.9% effective December 27, 2022. In addition to increasing daily package rates, other changes will increase…
If your company ships UPS, you understand the impact UPS fuel surcharge has on shipping expenses. The calculation is a percentage of the base rate and adds to the charges of each package. As a result, it covers additional fuel costs and keeps UPS profitable, even when fuel price rises. What is…
UPS holiday shipping deadlines are crucial for all shippers. Holidays are usually the most active time of the year for small parcel shippers. Even with a large staff, it is easy for a company to ignore shipping costs to keep customers happy. Let Refund Retriever monitor your shipping invoices for…
FedEx and UPS fuel surcharges are at an all-time high. By the time this blog is live, the fuel surcharge will be even higher. UPS express fuel surcharge is 22.75%, and the ground is 18% as of June 13, 2022. FedEx express fuel surcharge is 22.75%, and the ground is…
In 2011, United Parcel Service began charging more to handle oversized packages. Over maximum limit packages are heavier or larger than average, therefore costing UPS more internally to process. They are passing on the cost to the shippers and making more profit. How much is the UPS over maximum charge?…
UPS SurePost is a low-cost delivery service with accessorial fees that can increase the final delivery cost. UPS Ground has many more accessorial fees than SurePost. Shippers can expect to see the non-machinable charges, DAS, DAS extended, peak surcharges, and fuel surcharges. In this blog, we will explore the UPS…
The pace of parcel costs is fast, the fine-print details of carrier contracts often changing just as quickly. Keeping this in mind, how can businesses keep up with the rapid speed of parcel changes that directly impact their businesses? Shipping contract negotiation. Regularly reviewing carrier contracts from UPS and FedEx…
UPS provides all packages automatically with $100 worth of liability for loss or damage. A shipper can choose to declare a higher value for the shipment with an additional charge. With this in mind, UPS specifically states that UPS declared value is not insurance. What does UPS declared value cost?…
UPS announced the 2022 rate increase that is going into effect on December 26, 2021. Incidentally, the 2022 UPS accessorial fees and charges are a large part of every shipper’s weekly billing. Subsequently, the rates for UPS ground and air will all increase by an average of 5.9%. Below you…
As a business owner, the most important thing about a cardboard shipping box is that it gets your products to your customers safely. You want your box quality to withstand the shipping and transportation process. When shipping with FedEx and UPS, how can you ensure your boxes won’t wind up…
Have you looked at your UPS agreement? When was the last time you compared the agreement discount rates to an actual invoice charge? How can you approach a UPS shipper agreement negotiation with confidence? Most shippers find agreements too complex or structured in a way that is too confusing to…
All UPS ground and express packages are guaranteed to arrive on time or your money back. But how do you find your UPS credits? UPS credits will apply to a future invoice after the dispute happens. As a rule, UPS credits will reduce the amount due on future UPS invoices….
Coming on the heels of the 2022 FedEx shipping increases, the 2022 UPS Rate Increase is here! UPS announced increases in the 2022 shipping rates. In short, the rates for UPS ground, air, and international services will increase an average net of 5.9% effective December 26, 2021. As you can see, the price…
How will UPS holiday season surcharges affect your business this year? From October 2, 2022, through January 14, 2023, UPS will apply peak surcharges to shipments that qualify as oversized, unauthorized or require additional handling and existing charges. FedEx also implemented peak season surcharge increases as well. Check out this…
What does the future hold? How does the changing parcel landscape impact your profitability? Looking ahead, it’s becoming increasingly clear how vital shipping data is to a shipper’s business. Many shippers want to know UPS vs. FedEx rates, which is better. You can identify how much you ship when you…
What happens if UPS does not deliver on time? All UPS ground and express packages are guaranteed to arrive on time, or it’s free. Once you identify that a package was delivered late, requesting a UPS Guaranteed Service Refund is the next step to get your money back. The request…
UPS vs FedEx is a question we get every single day. Which is better in terms of price, efficiency, customer support, or reliability? This is a difficult question to answer. Therefore, let’s look at each and make some comparisons. FedEx vs. UPS Service Names Both UPS vs FedEx run similar…
The world as we know it has changed forever. COVID-19 has and will continue to change the way people consume products. This change has caused a disruption in supply chains and logistic principles that we have followed for many years. Until now, FedEx and UPS have experienced surges in shipping…
Every year shipping prices go up and many businesses just absorb the cost without really realizing the impact. What does the 2021 UPS Rate increase really mean? We will look at the 2021 UPS Rate Increase Impact for a single shipment and compare it to that of 2020. UPS rates…
Coming on the heels of the 2021 FedEx shipping increases, the 2021 UPS Rate Increase is here! UPS announced increases in the 2021 shipping rates. In short, the rates for UPS ground, air, and international services will increase an average net 4.9% effective December 27, 2020. In addition to daily package rates increasing,…
UPS announced the 2021 rate increase that is going into effect on December 27, 2020. Incidentally, the 2021 UPS accessorial fees and charges make up for a large portion of every shipper’s weekly costs. At the same time, the rates for UPS Ground and Air will all see an increase…
UPS defines a residential surcharge as a residential delivery made to a home, including a business operating out of a home. Furthermore, an additional shipping charge will apply for each residential delivery. However, this fee applies in two cases. If either the delivery address entered or the actual delivery address…
There are shipping terms the carriers use that often cause the most experienced shipper to pause and think. One of these terms that I regularly forget is girth. So today, we are going to explain the girth of a package and why it is crucial. Girth is essentially the circumference…
The COVID-19 pandemic continues to reshape shipping all across the world. As UPS copes with these changes, they continue to modify its pricing accordingly and increase the UPS peak surcharges. UPS started adding to their Peak Surcharges for international US domestic packages. These modifications are significant and will undoubtedly impact…
Last-minute changes and mistakes happen when shipping and shopping online. At some point, a package will go out with an incorrect address, or you may need to stop the parcel from being delivered. This is why UPS offers delivery changes and intercepts. Therefore, what are these options, and how do…
The last mile or final delivery of a UPS package voyage is where costs add up regardless of distance. The last mile varies from a few blocks to 100’s of miles, which is where UPS SurePost can help. Consequently, reducing shipping bills and realizing viable cost savings start with last-mile…
How can a company save money even with a bad UPS agreement? There are many reasons that shippers cannot get the best in class pricing for UPS or FedEx. They could not have significant volume, less than desirable package characteristics, or they are located in a remote area. Let us…
On March 20, 2020, UPS announced new peak surcharges that will affect all UPS shippers doing business in China and Hong Kong. UPS will continue service into and out of China Mainland and Hong Kong SAR. Even with the continuing Coronavirus outbreak, UPS is venturing to support the demands and…
Is your UPS spend higher than it should be? Have you noticed that the increase in shipping volume and overall shipping costs seem to be increasing at different rates? If so, we will go over some strategies to help reverse this trend and make shipping a competitive advantage. Improper prepare…
Here at Refund Retriever, we audit FedEx and UPS invoices for late deliveries and billing mistakes, we know data. Especially data relating to FedEx and UPS peak season deliveries. So how late were FedEx and UPS this holiday season? Many shippers were even removed from Amazon because of the delays…
Shipping is a fundamental part of all e-commerce companies and most other industries. As a result, what would happen if your UPS account was hacked? A UPS security breach could be disastrous for any company. Let’s examine some best practices to limit unapproved UPS access by hackers that are attempting…
Shipping Firearms with UPS might appear daunting, but it is not that difficult as long as you know some essential rules. It is easy to ship firearms through UPS; be sure one of the parties in the transaction has an FFL license. A Federal Firearms License (FFL) is a license…
Many shippers open their weekly UPS invoices to find a few surprises in the form of a UPS large package surcharge. Therefore we are going to examine this surcharge in more detail. What is a large package surcharge? What is the cost? How can we negate the charge to lower…
In June 2018, UPS increased a few surcharges and announced a new shipping charge correction audit fee. A UPS audit fee will be charged when the average shipping charge correction during a week is greater than $2.00 per package, subject to a shipping charge correction. This Shipping Charge Correction Audit…
In light of FedEx One Rate and USPS Flat Rate Priority Mail, UPS has introduced UPS Simple Rate. UPS Simple Rate is the new UPS flat rate service offering, much like a UPS flat rate box. Now shippers can use their boxes up to 1,728 cubic inches at one low cost. At…
Ground and express packages have a guaranteed delivery date and time whenever your business ships with UPS. If your late UPS package arrives even one minute after the guarantee, you are entitled to a full refund. UPS calls this a guaranteed service refund, or GSR for short. According to the…
The UPS damaged package claim process is easier to navigate than shippers believe. Recently, a valued customer of Refund Retriever contacted us with a question about damaged packages. UPS notified the shipper that they damaged a package during transit and discarded it. UPS never delivered the item to the customer….
Accessorial fees and surcharges are a massive part of any shipper’s weekly shipping costs. Many shippers see these as a part of doing business. But there are many fees that you, as a shipper, can prevent. Address corrections happen to be a huge profit center for UPS and FedEx. When…
In our previous blog, we covered the basic outline of a UPS agreement and the discount incentives on the published shipping rates. In part two, we will outline a few more essential points that you will need to understand to begin a fair and balanced UPS shipper contract negotiation. Accessorial…
With the demand for fast shipping rising, shippers and e-commerce businesses need to look at more options for speedy delivery. UPS offers three different next-day or UPS overnight services. As a result, companies can ensure delivery to compete with services like Amazon Prime. UPS Next Day Air Early UPS Next…
Third-party shipping is a huge part of today’s e-commerce landscape. Therefore it is vital to understand this fee and know how it is affecting your daily shipping costs. Beginning in 2016, UPS began charging a third-party billing fee, 2.5% of the total shipping charge billed to the Third Party. However,…
If your company ships to remote or rural destinations, you have seen additional fees tacked on the shipments charges called UPS delivery area surcharges (DAS) and extended delivery area surcharges (EDAS). UPS applies these additional charges to packages either picked up or delivered to specific ZIP codes that are predetermined….
Who lost your package: UPS DHL FedEx USPS Amazon Most packages make it to their destinations intact and on time. But what do you do when a package is lost in transit? Your lost packages could be sitting “in transit” for…
UPS announced the 2019 rate increases went into effect on the 26th of December, 2018. Incidentally, the 2019 UPS accessorial fees and charges are a large part of every shipper’s weekly billing. Subsequently, the rates for UPS ground and air will all increase an average of 4.9%. Below you will…
So it’s that time of year again, time to embrace UPS My Choice. Millions of shoppers are adding gifts to electronic shopping carts and having everything conveniently delivered to their doorstep. Let’s face it, it is so much more convenient to have items delivered. Who has time to battle for…
During the 2019 holiday shipping season, UPS will temporarily suspend the money-back guarantee for following dates. Other than the dates below, each ground, home delivery and express package shipped with UPS is guaranteed to arrive on time or it’s free. Therefore, take a look at the rules for the UPS…
All Refund Retriever customers must use the UPS online billing center to collect all late packages and billing mistakes. Online billing is nothing to be afraid of, trust me. UPS billing center online consolidates all your shipping invoices in one place with the ability to view your UPS invoices in…
Shipping refund credits are a huge part of how Refund Retriever’s shipment auditing clients save money on yearly shipping costs. Small parcel shippers contact Refund Retriever when their current auditing company isn’t doing the job. The rate of late delivery credits fluctuates from week to week. But there are ways…
While Alibaba and Amazon dominate the marketplace industry, it’s not just these two online giants that capture consumer dollars. In addition to helping strengthen the parcel business along the way it’s fair to say that the shipping business has been greatly influenced thanks to marketplace sales. As a result, ways…
FedEx & UPS Guaranteed Service refunds are part of a smart shippers toolbox. Shipping is an essential part of business operations for small and large companies. In fact, FedEx and UPS collectively ship billions of packages each year. Additionally, this number is rising as each day passes. Keeping this in…
UPS Saturday delivery is expanding! The carrier will now deliver ground with time-in-transit of 1 to 3 days and 3-day select residential packages on Saturday. Standard Saturday delivery applies for delivery to the top 100 metro areas. UPS express and international deliveries have been available on Saturdays for many years….
If you’re shipping multiple packages to the same place on the same day, save time and money using the UPS Hundredweight Service (CWT). CWT stands for centum weight. UPS Hundredweight offers a guaranteed, cost-effective delivery for non-palletized, multiple-package shipments weighing between 100 and 500 pounds. Saves time and money on shipments over…
UPS provides a variety of UPS pickup options depending upon a shipper’s needs. Every shipper is different so it is helpful to know all the options that are available to busy UPS shippers. UPS is the only carrier that can pick up all package types (Ground, Air, and International) with…
UPS guarantees the on-time delivery of your all Ground and Express packages, but not every shipment is on time. But, if UPS delivers your package just 60 seconds late, you are entitled to a 100 percent refund of the shipping charges. Let’s look at the UPS GSR waiver, also known as…
What is a shipping zone? UPS & FedEx shipping zones are crucial for each package you send. Shipping contracts are divided into zone pricing. Each package price is based on the destination zone. You cannot get away from zones, so investigate what a zone is and how to determine your…
With FedEx and UPS increasing their rates each year, understanding your own shipping contracts is very important. Did the carriers create the complexity in these to increase their own profits, when was the last time you read through your carrier contract? With most FedEx and UPS contracts there are two…
In today’s world, there is guaranteed to be an increase in packages stolen from your doorstep. Porch Pirates will closely follow a delivery truck and take the merchandise as soon as the driver is out of sight. A report from August Home Inc found nearly 11 million U.S. homeowners have…
UPS charges for each shipping label generated on your UPS account. Therefore it is essential to void unused UPS shipping labels. You pay for the label even when a third party creates an unused label billed to your UPS account. And while the shipping labels can be voided, only the…
We deal with FedEx and UPS all day, every day. But we never actually ship anything out. The cost of transportation impact is huge for our customers. What would be cheaper? USPS, FedEx, or UPS? We went to the post office and got a few priority mail Tyvek envelopes. For…
Hardly a day goes by that I do not log into my Amazon Prime account to either place an order or to research prices. I turn to Amazon Prime for everyday items to gifts and special purchases. For $99/year I get free 2-day shipping and free video/music streaming, I use…
Refund Retriever is on top of the refund technology game. Refund Retriever started back in 2006 with one UPS and one FedEx account. We could have tracked and estimated a week’s worth of packages in a few hours by hand if we needed. Disputes were all done with a phone…
When it comes to small parcel shipping companies like FedEx and UPS, you may have noticed a fuel surcharge. The cost of fuel and transportation impact delivery companies considerably. The surcharge was designed to help protect carriers during times of high gasoline, diesel, and airplane fuel prices. However, the fuel…
No matter how good your product or customer service is, a poor shipping policy is enough to drive anyone away. Too many businesses don’t spend enough time on their shipping policy, and it can affect the company in a significant way. Why? Firstly, you must ensure that your shipping prices…
A free shipping strategy is critical in today’s online marketplace. You have 100% confidence in your product. The price can’t be beaten. Customer service is off the charts. You receive a customer’s order and prepare products for shipping. And then it happens…the shipping process begins, and this is where your…
UPS offers many domestic delivery services with a wide range of delivery commitments. Sometimes it can be overwhelming trying to figure out what service to use. Each service has different commitment dates and times. Here at Refund Retriever, we have prepared a quick reference chart for each service and its…
UPS has recently announced a new fee and increases to already existing services and fees. As a shipper, you need to stay informed of your logistics costs every step of the way. Please make note of the following changes to package surcharges and accessorial fees, effective December 28, 2015. Third-Party…
UPS and FedEx both provide excellent international delivery options. We decided to put each international service side by side to compare the estimated delivery dates for both carriers. This is a general guide to determining when your package will arrive. Contact each carrier directly for more accurate FedEx & UPS…
Generally speaking, auditing companies charge a percentage of refunds secured as their payment for service. Unfortunately, many businesses use this percentage as the sole criteria for choosing an auditing company. Some businesses are enticed by a company that charges a lower percentage because they think it’s the only detail that…
Many third-party negotiators (3PN) claim their expertise is in special analytical tools. At Refund Retriever, those same tools and reports are provided for you free of charge. Therefore, let’s discuss a few UPS & FedEx contract negotiation tools. In the previous blog post, we stressed knowing your shipping data’s importance. Do…
The real question here is not, why should your business negotiate better shipping rates. But instead – why not? But before you call your friendly carrier rep for a meeting, there are a few FedEx service agreement discount strategies to consider first. No one knows your business as you do….
Yes, every once in a blue moon, we see a rare FedEx systematic svc fail refunded by FedEx without any request necessary. But for UPS, the answer is no. We have never seen UPS automatically give a GSR refund on a late-delivered parcel. Never. FedEx Systematic SVC Credit FedEx rarely…
UPS Ground and FedEx Ground Home Delivery modify their shipping rates each year. Rates will be based on the size of the package. This pricing program is known as Dimensional Weight Pricing, also referred to as DIM Weight. Since 2007, UPS and FedEx have only used DIM weight for packages…
Shipping internationally means you must have accurate and complete documentation. From ever-changing government regulations and treaty arrangements to customs issues delaying or preventing a shipment from reaching its destination, many variables are in play, and good documentation is one of your best defenses. To help you, we compiled a list…
Can just one pound of weight significantly affect your shipping costs? Absolutely! Pro tip: keep your shipments at 70 pounds or less if you can help it. There are lots of additional charges and fees that UPS can tack onto your invoices. UPS has a special fee called an “Additional…
Here’s a quick tip: Be Sure the Driver Scans Every Package when they pick up your packages. Instruct the driver to scan every package first and then the UPS end of day report slip. This will reduce risk on your part and may save you money in the long run….
Have you ever looked at your UPS or FedEx invoices closely? How many different charges do you see for any certain tracking number? Sure you have a transportation cost, an ever-rising fuel surcharge fee, maybe an insurance fee if you chose that option. Some of these fees you know about…
FedEx and UPS surcharge increases are here. In a not so shocking move, FedEx and UPS increased their additional fees and other charges. The FedEx and UPS surcharge increases have become about 35% of the total transportation costs. These accessorial fees are up from a low of 5% to a high…
