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ups Archives - Refund Retriever

UPS Fuel Surcharges

If your company ships UPS, you understand the effect UPS fuel surcharge has on shipping costs. The calculation is a percentage of the base rate and adds to the expense of each package. As a result, it covers additional fuel costs and keeps UPS profitable, even when fuel prices increase. What is…

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What are the UPS Delivery Area Surcharges (DAS)?

UPS Delivery Area Surcharge DAS

If your company ships to remote or rural destinations, you have seen additional fees tacked on the shipment charges called UPS delivery area surcharges (DAS) and extended delivery area surcharges (EDAS). UPS applies these additional charges to packages either picked up or delivered to specific predetermined ZIP codes. Therefore, let’s…

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Tip: Be Sure the Driver Scans Every Package

Here’s a quick tip: Be Sure the Driver Scans Every Package when they pick up your packages. Instruct the driver to scan every package and then the UPS end-of-day report slip. This will reduce risk on your part and may save you money in the long run. How? Read on…

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UPS & FedEx Collect on Delivery (C.O.D)

Collect on delivery is available with UPS and FedEx small parcel shipping services. UPS & FedEx C.O.D. service allows you to sell to customers without extending credit or requiring prepayment. C.O.D. service is available on an individual package basis for most service levels. FedEx and UPS deliver the C.O.D. package…

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What is a UPS Residential Surcharge?

UPS defines a residential surcharge as a residential delivery made to a home, including a business working out of a home. Furthermore, an added shipping charge will apply for each residential delivery. However, this fee applies in two cases. If either the delivery address entered or the actual delivery address…

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9 Ways to Reduce FedEx & UPS Shipping Costs

Let’s reduce shipping costs. FedEx and UPS are the world’s leading shipping couriers you can trust for speedy delivery of packages. Shipping costs can differ based on factors such as shipping destination, package size, weight, and shipping service selected. This blog presents ways to decrease shipping costs with FedEx and…

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UPS Holiday Surcharges – What you need to know

UPS-Peak-Surcharges-2022 Refund Retriever

How will UPS holiday season surcharges affect your business this year? From October 1, 2023, through January 13, 2024, UPS will apply peak surcharges to shipments that qualify as oversized, unauthorized, or require additional handling and existing charges. FedEx also implemented peak season surcharge increases as well. Check out this…

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UPS Shipping Restrictions and Prohibited Items

UPS Shipping Restrictions and Prohibited Items

UPS is one of the carrier companies to use if you want to send items cross-border. However, being familiar with some of their carriage conditions, especially restricted and prohibited items, is crucial. Be mindful of UPS shipping restrictions. That way, you can guarantee that your account remains in excellent standing….

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UPS Remote Area Surcharge

The UPS Remote Area Surcharge applies to deliveries to specific ZIP Codes within Alaska, Hawaii, and the 48 contiguous states and select origins and destinations. Small Package UPS Remote Area Surcharge Fees UPS Remote Area Surcharge 2024 Cost Alaska $ 40.50 Hawaii $14.15 48 contiguous states $14.15 UPS Remote Area…

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UPS Ground with Freight Pricing

UPS Ground with Freight Pricing (GFP) is available to customers shipping within the contiguous 48 states. Customers can rate and ship UPS Ground service using Less-Than-Truckload (LTL) shipment characteristics with UPS GFP. The minimum charge that applies to any shipment will be the greatest of What is Ground with Freight…

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UPS Shipment Exceptions

UPS shipment exceptions occur when a UPS package meets an unexpected occurrence, which could change the scheduled delivery day. Exceptions include address unknown, damage to the shipment, or signature not received. UPS Tracking Event Descriptions Below is an explanation of some standard tracking events from when the label was created…

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What is UPS Direct Delivery Only?

UPS offers many delivery options to suit your business needs. Direct delivery only (DDO) is what the name indicates; all your parcels are delivered directly to you, the shipper, or the consignee. What is UPS Direct Delivery Only? Direct delivery only guarantees a package is delivered to the residential or…

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UPS Chargeback for Consignee Billed Shipments

UPS Chargebacks for consignee billed shipments are rarely understood by shippers. Unfortunately, we had a conversation with a UPS shipper who had a nasty surprise on his recent UPS invoice. Upon reviewing the invoice, we found nearly $500 in charges in the invoice category labeled “Chargeback.” There were four tracking numbers…

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UPS Delivery Confirmation Services

As most shippers know, UPS provides additional delivery confirmation services as a value-added service. Of course, an additional charge applies for each service. A shipper can confirm the delivery of their packages in more detail with the following UPS value-added services. So then, let’s look at some options like UPS…

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What is UPS Mail Innovations?

UPS Mail Innovations is a joint venture between UPS and the United States Postal Service (USPS). It is a cost-effective way to send packages and documents around the world. The service combines the reliability of the UPS Ground network with last-mile delivery generally provided by the USPS. Mail Innovations handles…

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2023 UPS Rate Increase, Part 2: General Rate Increase (GRI)

Coming on the heels of the 2023 FedEx shipping increases, the 2023 UPS Rate Increase is here! UPS announced increases in the 2023 shipping rates. UPS ground, air, and international rates will increase an average net of 6.9% effective December 27, 2022. In addition to increasing daily package rates, other changes will increase…

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Why are Fuel Surcharges so High?

FedEx and UPS fuel surcharges are at an all-time high. By the time this blog is live, the fuel surcharge will be even higher. UPS express fuel surcharge is 22.75%, and the ground is 18% as of June 13, 2022. FedEx express fuel surcharge is 22.75%, and the ground is…

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UPS Over Maximum Limit Charge Have you at your Limit?

In 2011, United Parcel Service began charging more to handle oversized packages. Over maximum limit packages are heavier or larger than average, therefore costing UPS more internally to process. They are passing on the cost to the shippers and making more profit. How much is the UPS over maximum charge?…

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UPS Surepost Non-Machinable Charge

UPS SurePost is a low-cost delivery service with accessorial fees that can increase the final delivery cost. UPS Ground has many more accessorial fees than SurePost. Shippers can expect to see the non-machinable charges, DAS, DAS extended, peak surcharges, and fuel surcharges. In this blog, we will explore the UPS…

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UPS Declared Value: What You Need To Know

UPS provides all packages automatically with $100 worth of liability for loss or damage. A shipper can declare a higher value for the shipment with an additional charge. With this in mind, UPS specifically states that UPS’s declared value is not insurance. What does UPS declared value cost? As mentioned…

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How to Find Your UPS Credits

All UPS ground and express packages are guaranteed to arrive on time or your money back. But how do you find your UPS credits? UPS credits will apply to a future invoice after the dispute happens. As a rule, UPS credits will reduce the amount due on future UPS invoices….

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FedEx vs. UPS – What is the difference?

UPS vs FedEx is a question we get every single day. Which is better in terms of price, efficiency, customer support, or reliability? This is a difficult question to answer. Therefore, let’s look at each and make some comparisons. FedEx vs. UPS Service Names Both UPS vs FedEx run similar…

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Covid-19 Late Package Report

The world as we know it has changed forever. COVID-19 has and will continue to change the way people consume products. This change has caused a disruption in supply chains and logistic principles that we have followed for many years. Until now, FedEx and UPS have experienced surges in shipping…

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2021 UPS Rate Increase Impact Study

Every year shipping prices go up and many businesses just absorb the cost without really realizing the impact. What does the 2021 UPS Rate increase really mean? We will look at the 2021 UPS Rate Increase Impact for a single shipment and compare it to that of 2020. UPS rates…

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UPS Girth: Why is it important?

There are shipping terms the carriers use that often cause the most experienced shipper to pause and think. One of these terms that I regularly forget is girth. So today, we are going to explain the girth of a package and why it is crucial. Girth is essentially the circumference…

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UPS Delivery Change Options

Last-minute changes and mistakes happen when shipping and shopping online. At some point, a package will go out with an incorrect address, or you may need to stop the parcel from being delivered. This is why UPS offers delivery changes and intercepts. Therefore, what are these options, and how do…

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What is a UPS SurePost package?

UPS SurePost

The last mile or final delivery of a UPS package voyage is where costs add up regardless of distance. The last mile varies from a few blocks to 100’s of miles, which is where UPS SurePost can help. Consequently, reducing shipping bills and realizing viable cost savings start with last-mile…

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How late were FedEx and UPS holiday deliveries?

Here at Refund Retriever, we audit FedEx and UPS invoices for late deliveries and billing mistakes, we know data. Especially data relating to FedEx and UPS peak season deliveries. So how late were FedEx and UPS this holiday season? Many shippers were even removed from Amazon because of the delays…

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Protect your UPS account against security breaches

Shipping is a fundamental part of all e-commerce companies and most other industries. As a result, what would happen if your UPS account was hacked? A UPS security breach could be disastrous for any company. Let’s examine some best practices to limit unapproved UPS access by hackers attempting a brute-force…

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Shipping Firearms with UPS

Shipping Firearms with UPS might appear daunting, but it is not that difficult as long as you know some essential rules. It is easy to ship firearms through UPS; be sure one of the parties in the transaction has an FFL license. A Federal Firearms License (FFL) is a license…

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UPS Audit Fee: Shipping Charge Correction Audit Fee

In June 2018, UPS increased a few surcharges and announced a new shipping charge correction audit fee. A UPS audit fee will be charged when the average shipping charge correction during a week exceeds $2.00 per package, subject to a shipping charge correction. This Shipping Charge Correction Audit Fee does…

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Damaged Package Claims Process: UPS

The UPS damaged package claim process is easier to navigate than shippers believe. Recently, a valued customer of Refund Retriever contacted us with a question about damaged packages. UPS notified the shipper that they damaged a package during transit and discarded it. UPS never delivered the item to the customer….

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What UPS Next Day Air Service Options are available?

With the demand for fast shipping rising, shippers and e-commerce businesses need to look at more options for speedy delivery. UPS offers three different next-day or UPS overnight services. As a result, companies can ensure delivery to compete with services like Amazon Prime.  UPS Next Day Air Early  UPS Next…

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What Is a UPS Third-Party Billing Fee?

Third-party shipping is a huge part of today’s e-commerce landscape. Therefore it is vital to understand this fee and know how it is affecting your daily shipping costs. Beginning in 2016, UPS began charging a third-party billing fee of 2.5% of the total shipping charge billed to the Third Party….

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How To Handle Your Lost Packages

Who lost your package:  UPS      DHL       FedEx      USPS         Amazon Most packages make it to their destinations intact and on time. But what do you do when a package is lost in transit? Your lost packages could sit “in transit” for over…

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Combatting Dreaded Porch Pirates With UPS My Choice

So it’s that time of year again, time to embrace UPS My Choice. Millions of shoppers are adding gifts to electronic shopping carts and having everything conveniently delivered to their doorstep. Let’s face it, it is so much more convenient to have items delivered. Who has time to battle for…

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5 Ways to Get More Shipping Refund Credits

Shipping refund credits are a huge part of how Refund Retriever’s shipment auditing clients save money on yearly shipping costs. Small parcel shippers contact Refund Retriever when their current auditing company isn’t doing the job. The rate of late delivery credits fluctuates from week to week. But there are ways…

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Simple Ways To Reduce E-commerce Costs

While Alibaba and Amazon dominate the marketplace industry, it’s not just these two online giants that capture consumer dollars. In addition to helping strengthen the parcel business along the way, it’s fair to say that the shipping business has been dramatically influenced thanks to marketplace sales. As a result, ways…

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UPS Delivery on Saturday!

UPS Saturday delivery is expanding! The carrier will now deliver ground with time-in-transit of 1 to 3 days and 3-day select residential packages on Saturday. Standard Saturday delivery applies for delivery to the top 100 metro areas. UPS express, and international deliveries have been available on Saturdays for many years….

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What is UPS Hundredweight?

If you’re shipping multiple packages to the same place on the same day, save time and money using the UPS Hundredweight Service (CWT). CWT stands for centum weight. UPS Hundredweight offers a guaranteed, cost-effective delivery for non-palletized, multiple-package shipments weighing between 100 and 500 pounds. Who can use UPS Hundredweight? UPS Hundredweight…

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UPS Pickup Options

UPS provides various UPS pick-up options depending upon a shipper’s needs. Every shipper is different, so knowing all the options available to busy UPS shippers is helpful. UPS is the only carrier that can pick up all package types (Ground, Air, and International) with a single driver and charges per…

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Understanding UPS & FedEx shipping zones

Understanding UPS & FedEx shipping zones

What is a shipping zone? UPS & FedEx shipping zones are crucial for each package you send. Shipping contracts are divided into zone pricing. Each package price is based on the destination zone. You cannot get away from zones, so investigate what a zone is and how to determine your…

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What Happens If My Packages Are Stolen?

In today’s world, there is guaranteed to be an increase in packages stolen from your doorstep. Porch Pirates will closely follow a delivery truck and take merchandise as soon as the driver is out of sight. A report from August Home Inc. found nearly 11 million U.S. homeowners have had…

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How to Void Unused UPS Shipping Labels Online

UPS charges for each shipping label generated on your UPS account. Therefore, it is essential to void unused UPS shipping labels. You pay for the label even when a third party creates an unused label billed to your UPS account. And while the shipping labels can be voided, only the…

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Creating The Perfect Shipping Policy

Creating The Perfect Shipping Policy

No matter how good your product or customer service is, a poor shipping policy is enough to drive anyone away. Too many businesses don’t spend enough time on their shipping policy, and it can affect the company in a significant way. Why? Firstly, you must ensure that your shipping prices…

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Free Shipping Strategies for Online Sellers

A free shipping strategy is critical in today’s online marketplace. You have 100% confidence in your product. The price can’t be beaten. Customer service is off the charts. You receive a customer’s order and prepare products for shipping. And then it happens…the shipping process begins, and this is where your…

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UPS Domestic Services

UPS offers many domestic delivery services with a wide range of delivery commitments. Sometimes it can be overwhelming trying to figure out what service to use. Each service has different commitment dates and times. Here at Refund Retriever, we have prepared a quick reference chart for each service and its…

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UPS & FedEx International Services

UPS and FedEx both provide excellent international delivery options. We decided to put each international service side by side to compare the estimated delivery dates for both carriers. This is a general guide to determining when your package will arrive. Contact each carrier directly for more accurate FedEx & UPS…

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Reports and Analytical Tools for Contract Negotiations

Many third-party negotiators (3PN) claim their expertise is in special analytical tools. At Refund Retriever, those same tools and reports are provided for you free of charge. Therefore, let’s discuss a few UPS & FedEx contract negotiation tools. In the previous blog post, we stressed knowing your shipping data’s importance. Do…

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Contract Negotiations for Small Parcel Shipping

The real question here is not: why should your business negotiate better shipping rates? But instead – why not? But before you call your friendly carrier rep for a meeting, there are a few FedEx service agreement discount strategies to consider first. No one knows your business as you do….

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What is a FedEx systematic service failure?

FedEx Invoice GSR Refund

Yes, every once in a blue moon, we see a rare FedEx systematic svc fail refunded by FedEx without any request necessary. But for UPS, the answer is no. We have never seen UPS automatically give a GSR refund on a late-delivered parcel. Never. FedEx Systematic SVC Credit FedEx rarely…

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Dimensional Weight DIM for UPS & FedEx

DIM Weight Calculations

UPS Ground and FedEx Ground Home Delivery modify their shipping rates each year. Rates will be based on the size of the package. This pricing program is known as Dimensional Weight Pricing, also referred to as DIM Weight. Since 2007, UPS and FedEx have only used DIM weight for packages…

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Why 71 lbs Can be Bad News for a Shipper

Can just one pound of weight significantly affect your shipping costs? Absolutely! 71lbs is a bad weight for small parcel shipping, FedEx and UPS in particular. Pro tip: keep your shipments at 70 pounds or less if you can help it. UPS can tack on many additional charges to your…

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Major 2011 Accessorial Fee Increases

Fees - FedEx & UPS

FedEx and UPS surcharge increases are here. In a not so shocking move, FedEx and UPS increased their additional fees and other charges. The FedEx and UPS surcharge increases have become about 35% of the total transportation costs. These accessorial fees are up from a low of 5% to a high…

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