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Amazon Prime – Late Package Delivery

Hardly a day goes by that I do not log into my Amazon Prime account to place an order or research prices. I turn to Amazon Prime for everyday items, gifts, and special purchases. For $139/year, I get free 2-day shipping and free video/music streaming; I use everything they offer….

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SHOT Show – Take a Shot at FedEx and UPS

The SHOT Show is an annual tradeshow currently held every January in the Venetian Expo (formerly the Sands Expo) and Caesar’s Forum in Las Vegas, Nevada. SHOT represents Shooting, Hunting, and Outdoor Tradeshow. Attendance is restricted to members of the shooting, hunting, and outdoor trade industry, including commercial buyers, military, and…

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UPS Fuel Surcharges

If your company ships UPS, you understand the effect UPS fuel surcharge has on shipping costs. The calculation is a percentage of the base rate and adds to the expense of each package. As a result, it covers additional fuel costs and keeps UPS profitable, even when fuel price increases. What is…

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UPS Chargeback for Consignee Billed Shipments

UPS Chargebacks for consignee billed shipments are rarely understood by shippers. Unfortunately, we had a conversation with a UPS shipper who had a nasty surprise on his recent UPS invoice. Upon reviewing the invoice, we found nearly $500 in charges in the invoice category labeled “Chargeback.” There were four tracking numbers…

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Why are Fuel Surcharges so High?

FedEx and UPS fuel surcharges are at an all-time high. By the time this blog is live, the fuel surcharge will be even higher. UPS express fuel surcharge is 22.75%, and the ground is 18% as of June 13, 2022. FedEx express fuel surcharge is 22.75%, and the ground is…

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UPS Declared Value: What You Need To Know

UPS provides all packages automatically with $100 worth of liability for loss or damage. A shipper can declare a higher value for the shipment with an additional charge. With this in mind, UPS specifically states that UPS’s declared value is not insurance. What does UPS declared value cost? As mentioned…

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FedEx Delivery Signature Options

FedEx Delivery Signature Options

FedEx provides three options when shippers require a signature upon delivery. Each delivery option has various costs and requirements. Indirect Signature Required, Direct Signature Required, and Adult Signature Required. However, Indirect Signature Required is available to residential addresses only. For destinations other than the U.S. and Canada, costs for Indirect…

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FedEx Ground Economy: Discount Rates

FedEx Ground Economy: Discount Rates

FedEx Ground Economy discounts are significant to shippers. These discounts are the maximum savings available to shippers based on the published rates for the year. During a FedEx contract negotiation, pay attention to all of these points to maximize your yearly savings. FedEx Ground Economy: What is it? Previously called…

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FedEx Agreements: Part 3 – How Do Minimums and Surcharges Work?

In the final part of a three-part series, Refund Retriever unveils the intricate details of a FedEx transportation services agreement. Our goal is to break down the general outline of FedEx agreements to make understanding them more manageable. Therefore we will cover FedEx surcharge reductions and FedEx minimum charge reductions. Earlier in part one, we reviewed…

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2021 UPS Rate Increase Impact Study

Every year shipping prices go up and many businesses just absorb the cost without really realizing the impact. What does the 2021 UPS Rate increase really mean? We will look at the 2021 UPS Rate Increase Impact for a single shipment and compare it to that of 2020. UPS rates…

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FedEx One Rate Price Increase

COVID-19 has stimulated an increase in residential deliveries across the U.S. As a result, FedEx is experiencing extremely high demand and increased operating costs. Therefore, you will see a rate increase on FedEx One Rate pricing effective May 2, 2022. The new FedEx One Rate 2022 price increase base rates will…

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UPS Girth: Why is it important?

There are shipping terms the carriers use that often cause the most experienced shipper to pause and think. One of these terms that I regularly forget is girth. So today, we are going to explain the girth of a package and why it is crucial. Girth is essentially the circumference…

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FedEx SmartPost: What You Need to Know

Previously, we learned that the last mile or final delivery of packages, regardless of distance, is truly where costs add up. Coincidentally, that last mile varies from a few blocks to hundreds of miles. This is where UPS SurePost and FedEx SmartPost (FedEx Ground Economy) can help. SmartPost is a…

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How To Handle Shipping Delays: 4 Simple Tips

Online shippers face many obstacles in today’s complicated multi-channel world. Knowing how to handle shipping delays will turn customer service issues into a competitive advantage. Shipping delays before and during transit are two of the most frequent problems online business owners experience. Buyers do not like shipping delays; however, it…

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FedEx Sunday Delivery: What You Need To Know

Finally, FedEx Sunday delivery is here. Today’s customers want to receive their purchases every day. In light of this, Saturday and Sunday delivery are standard for Home Delivery residential shipments at no additional cost. Correspondingly, Amazon and USPS have been delivering seven days a week for a long time. In…

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USPS Price Increase

USPS has some of the lowest postage rates and offers excellent value in shipping. Like FedEx and UPS, the USPS price increase can be expected yearly. Here at Refund Retriever, we audit FedEx and UPS shipments for late deliveries and other billing mistakes. As a result, the majority of our…

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What is ASD Market Week & Why You Should Attend

The much anticipated biannual ASD Market Week trade show will be held on March 22nd to March 25, 2020, at the Las Vegas Convention Center with Refund Retriever located in the central hall lobby participating in the Independent Retailer Conference. Ever wondered about the history of ASD Market Week? ASD…

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Share a refund with a friend

Looking for the perfect gift for that business partner that is just so hard to shop for? Why not share a refund in the form of helping them save money on FedEx and UPS costs? Shipping is expensive. Help a friend lower their costs and earn $100 credit at the…

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Freight Retriever Rate Comparison

Refund Retriever has teamed up with Freight Cowboy to make LTL and truckload freight as easy as shipping a FedEx or UPS package. In just a few easy steps you can see a savings of 15-25% off your current rates by assessing our negotiated contract rates based on a billion…

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Make America Freight Again!

As your business grows, so should freight costs. Above-average increases in freight costs could indicate your expenses are cutting into your bottom line. When freight spending becomes a large percentage of total revenue, it has a negative impact overall.   Refund Retriever is proud to introduce Freight Retriever. Our new…

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Refund Retriever Integrates with BigCommerce

Every FedEx and UPS package you send is guaranteed to arrive or free – even ground and home delivery. However, FedEx and UPS do not automatically give you a refund for a late shipment. Refund Retriever automatically audits your invoices and returns the credits to your invoices. Thanks to our…

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Dimensional Weight DIM for UPS & FedEx

DIM Weight Calculations

UPS Ground and FedEx Ground Home Delivery modify their shipping rates each year. Rates will be based on the size of the package. This pricing program is known as Dimensional Weight Pricing, also referred to as DIM Weight. Since 2007, UPS and FedEx have only used DIM weight for packages…

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Refund Retriever: FedEx and UPS Auditing

FedEx Refunds

Anytime a carrier (FedEx or UPS) is even one minute late with a shipment, you are entitled to a full refund. Refund Retriever is here to help. We find the late deliveries on your FedEx and UPS invoices and automatically have the carrier issue a full refund to your account.  …

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