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What is this new $500 charge on my UPS invoice?

By March 7, 2018

At Refund Retriever all of our reports and analytics are free when you sign up for our UPS and FedEx small parcel auditing service. One particular report our clients are finding useful is the high value surcharge report, this is a real-time visibility report that provides a list of all accessorial surcharge fees that cost more than $30.

Last week I was reviewing reports for a client that is interested in contract negotiation, upon opening this accessorial fee report I discovered a $500 surcharge for an over maximum limit package. In December of 2017, UPS increase the Over Maximum Limits charge from $150.00 to $500.00, that is an increase of $350.00 (+233.3%)!!

 

What is a UPS Over Maximum Limits package?

  • Packages with an actual weight of more than 150 pounds, or that exceed 108 inches in length, or
  • exceed a total of 165 inches in length plus girth [(2 x width) + (2 x height)] combined

Our customer sent a ground shipment with initial dimensions that did not exceed a total of 165 inches. The package was 50 x 50 x 7, a total of 164 inches. Once the weekly UPS invoice arrived, there were new audited dimensions of 50 x 49 x 9, a total of 166. This triggered the $500 charge.

I placed a call to UPS billing to learn more about the charge and the audited dimensions. The operator searched the UPS system to see how many times the package was remeasured. The operator said these packages are typically measured two or three times at different locations by different people.

He was not able to see the remeasurement in the UPS system, there was no verification that the audited dimensions were as stated on the invoice, therefore he removed the $500 additional charge since he could not prove the resize. I had to wait a few seconds to allow operator notation in the UPS system to explain why a refund was issued. The total call time was seven minutes and twenty seconds and another happy Refund Retriever client saved $500 with our superior business intelligence.

If you require more visibility into logistics and small parcel spend, take a few seconds and sign up with Refund Retriever. Our vast dashboard of reports and analytics will turn you into a shipping geek in no time. Save time and money with Refund Retriever.

Brian Gibbs

Author Brian Gibbs

More posts by Brian Gibbs

Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he then graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur and other publications discussing parcel auditing, shipping, e-commerce and more. Learn more at www.refundretriever.com or call (800) 441-8085 for more information.

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