At Refund Retriever all of our reports and analytics are free when you sign up for our UPS and FedEx small parcel auditing service. One particular report our clients are finding useful is the high value surcharge report, this is a real-time visibility report that provides a list of all accessorial surcharge fees that cost more than $30.
Last week I was reviewing reports for a client that is interested in contract negotiation, upon opening this accessorial fee report I discovered a $500 surcharge for an over maximum limit package. In December of 2017, UPS increase the Over Maximum Limits charge from $150.00 to $500.00, that is an increase of $350.00 (+233.3%)!!
What is a UPS Over Maximum Limits package?
- Packages with an actual weight of more than 150 pounds, or that exceed 108 inches in length, or
- exceed a total of 165 inches in length plus girth [(2 x width) + (2 x height)] combined
Our customer sent a ground shipment with initial dimensions that did not exceed a total of 165 inches. The package was 50 x 50 x 7, a total of 164 inches. Once the weekly UPS invoice arrived, there were new audited dimensions of 50 x 49 x 9, a total of 166. This triggered the $500 charge.
I placed a call to UPS billing to learn more about the charge and the audited dimensions. The operator searched the UPS system to see how many times the package was remeasured. The operator said these packages are typically measured two or three times at different locations by different people.
He was not able to see the remeasurement in the UPS system, there was no verification that the audited dimensions were as stated on the invoice, therefore he removed the $500 additional charge since he could not prove the resize. I had to wait a few seconds to allow operator notation in the UPS system to explain why a refund was issued. The total call time was seven minutes and twenty seconds and another happy Refund Retriever client saved $500 with our superior business intelligence.
If you require more visibility into logistics and small parcel spend, take a few seconds and sign up with Refund Retriever. Our vast dashboard of reports and analytics will turn you into a shipping geek in no time. Save time and money with Refund Retriever.