UPS and FedEx both provide excellent international delivery options. We decided to put each international service side by side to compare the estimated delivery dates for both carriers. This is a general guide to determining when your package will arrive. For more accurate FedEx & UPS international shipping estimates, contact…
There are many FedEx domestic delivery services with a variety of delivery commitments. Sometimes it can be overwhelming trying to figure out what service to use. Therefore, we have put together a quick reference chart for each service with a delivery range. Enjoy! The price of each FedEx domestic delivery…
How do I know if a shipping address is residential or commercial, and why does it matter? Residential vs commercial delivery? A residential delivery: final delivery to a home or private residence, including a business operating out of a home. A commercial delivery: final delivery to a business. Why does…
UPS & FedEx guarantee on time delivery or its free. Even ground packages! If that package is one minute late you are entitled to a full refund. Refund Retriever can audit your invoices for these late packages and save you money. Ask around, we are leaders in our field. We…
Many people do not know how to download a FedEx invoice from the FedEx Online Billing Center. Here is an introductory video on how exactly to do this. It’s easy! FedEx Billing Online First, go to FedEx.com. Enter your FedEx ID and password. Select Get Billing Online and click the…
Refund Retriever and BigCommerce work together. Every FedEx and UPS package you send is guaranteed to arrive or it’s free – even ground and home delivery. However, FedEx and UPS do not automatically give you the refund for a late shipment. Refund Retriever automatically audits your invoices and gets the…
Shipping Auditing Many FedEx and UPS shipping auditing companies are very different from Refund Retriever in a variety of ways. Refund Retriever writes all our own software, does all our own processing, and never sells client information to any third party companies. Refund Retriever also does not require a contract…
Generally speaking, auditing companies charge a percentage of refunds secured as their payment for service. Unfortunately, many businesses use this percentage as the sole criteria for choosing an auditing company. Some businesses are enticed by a company that charges a lower percentage because they think it’s the only detail that…
What is a rate or small parcel benchmarking in shipping contract negotiations? Have you ever wondered what your neighbor paid for his new car? Did he get a good deal? Say you liked that car and were able to walk into the dealership knowing the exact price as well as the…
In our previous blog articles, we’ve discussed why you should negotiate rates with your shipping carrier, even tips on preparing for negotiations. Now, we’ll discuss WHAT to negotiate. Parcel service fee negotiation is important. You may hear some say fee XYZ can be negotiated or fee ABC cannot be negotiated….
Refund Retriever would like to thank everyone that came out and saw us in Vegas at Channel Advisor’s Catalyst event. We were able to visit with lots of current customers and gain some new ones. We spent some time with our current partners such as BigCommerce and Shipworks, plus hopefully…
If you would like to meet the Refund Retriever team we will be at two upcoming events. If any of your UPS or FedEx packages are even one minute late, you are entitled to a full refund. Refund Retriever audits your invoices for all the late packages and billing mistakes….
Refund Retriever is always innovating to improve our UPS & FedEx late package refunds, shipment billing invoice mistake refunds and customer experience. We are happy to announce that we now accept Bitcoin as payment for your Refund Retriever invoice. What is Bitcoin? Bitcoin is a distributed, digital currency. It is…
Many third-party negotiators (3PN) claim that their expertise rests in special analytical tools. At Refund Retriever, those same tools and reports are provided for you free of charge. Therefore, let’s discuss a few UPS & FedEx contract negotiation tools. In the previous blog post, we stressed how important it is to…
The real question here is not, why should your business negotiate better shipping rates. But instead – why not? But before you call your friendly carrier rep for a meeting, there are a few FedEx service agreement discount strategies to consider first. No one knows your business as you do….
Yes, every once in a blue moon, we see a rare FedEx systematic svc fail refunded by FedEx without any request necessary. But for UPS, the answer is no. We have never seen UPS give a GSR refund on a late delivered parcel automatically. Never. FedEx Systematic SVC Credit FedEx…
UPS Ground and FedEx Ground Home Delivery modify their shipping rates each year. Rates will be based on the size of the package. This pricing program is known as Dimensional Weight Pricing, also referred to as DIM Weight. Since 2007, UPS and FedEx only used DIM weight for…
If you haven’t updated your password since 4/7, we strongly encourage it. Google researchers recently found a bug in the security software behind most websites (even Yahoo and Twitter). As a precaution, we strongly encourage all of our users to update their password. It’s quite easy: complete our forgot-password form,…
Shipping internationally means you must have accurate and complete documentation. From ever-changing government regulations and treaty arrangements to customs issues delaying or preventing a shipment from reaching its destination, there are many variables in play, and good documentation is one of your best defenses. To help you, we compiled a…
Can just one pound of weight make a huge difference in your shipping costs? Absolutely! Pro tip: keep your shipments at 70 pounds or less, if you can help it. There are lots of additional charges and fees that UPS can tack onto your invoices. UPS has a special fee…
Did you know that sometimes Ground service can be just as fast as Express service, but at a fraction of the cost? We have first-hand experience at this. To help you find these same money-saving opportunities, we are introducing our Service Optimization report that to assist you by identifying routine…
What is Dimensional Weight? Dimensional (DIM) weight pricing is the carriers’ way of encouraging parcel shippers to optimize box sizes. This prevents wasted space inside the boxes, which wastes space in their trucks. The package’s DIM weight is used as the billable weight if it’s higher than the physical weight….
Time to brag about our FedEx money back guarantee success. FedEx Money Back Guarantee One of our customers sent a FedEx package to South America, and this package arrived late. Result? A $925 Guaranteed Service Refund straight to our customer, as a credit on their invoice. As the image below shows…
Here’s a quick tip: Be Sure the Driver Scans Every Package when they pick up your packages. Instruct the driver to scan every package first and then the UPS end of day report slip. This will reduce risk on your part, and may save you money in the long run….
FedEx Billing Online, when is the best time to pay your FedEx invoice? Many customers pay their carrier invoices too quickly. The surprising fact is, this may end up costing more money in the long run. How is this possible? FedEx Billing Online FedEx is a bit special in how…
With dozens and dozens of FedEx fees and surcharges, it can be overwhelming trying to decipher what they mean. To help you better understand your FedEx invoice here is a helpful list of 75 FedEx surcharges along with their abbreviations. For a full description of all of these fees, their…
Have you ever looked at your UPS or FedEx invoices closely? How many different charges do you see for any certain tracking number? Sure you have a transportation cost, an ever-rising fuel surcharge fee, maybe an insurance fee if you chose that option. Some of these fees you know about…
FedEx and UPS surcharge increases are here. In a not so shocking move, FedEx and UPS increased their additional fees and other charges. The FedEx and UPS surcharge increases have become about 35% of the total transportation costs. These accessorial fees are up from a low of 5% to a high…
The following 2011 FedEx accessorial fee surcharge changes took effect Jan. 4, 2010, unless otherwise noted FedEx Express®, FedEx Ground®, and FedEx Home Delivery® services. Please refer to the FedEx Service Guide for a complete list of charges and any increase that might have taken place since this list was…
Anytime a carrier (FedEx or UPS) is even one minute late with a shipment, you are entitled to a full refund. Refund Retriever is here to help. We find the late deliveries on your FedEx and UPS invoices and automatically have the carrier issue a full refund back to your…
