Refund Retriever would like to thank everyone that came out and saw us in Vegas at Channel Advisor’s Catalyst event. We were able to visit with lots of current customers and gain some new ones. We spent some time with our current partners such as BigCommerce and Shipworks, plus hopefully…
If you would like to meet the Refund Retriever team we will be at two upcoming events. If any of your UPS or FedEx packages are even one minute late, you are entitled to a full refund. Refund Retriever audits your invoices for all the late packages and billing mistakes….
Refund Retriever is always innovating to improve our UPS & FedEx late package refunds, shipment billing invoice mistake refunds and customer experience. We are happy to announce that we now accept Bitcoin as payment for your Refund Retriever invoice. What is Bitcoin? Bitcoin is a distributed, digital currency. It is…
Many third-party negotiators (3PN) claim that their expertise rests in special analytical tools. At Refund Retriever, those same tools and reports are provided for you free of charge. Therefore, let’s discuss a few UPS & FedEx contract negotiation tools. In the previous blog post, we stressed how important it is to…
The real question here is not, why should your business negotiate better shipping rates. But instead – why not? But before you call your friendly carrier rep for a meeting, there are a few FedEx service agreement discount strategies to consider first. No one knows your business as you do….
Yes, every once in a blue moon, we see a rare FedEx systematic svc fail refunded by FedEx without any request necessary. But for UPS, the answer is no. We have never seen UPS give a GSR refund on a late delivered parcel automatically. Never. FedEx Systematic SVC Credit FedEx…
UPS Ground and FedEx Ground Home Delivery modify their shipping rates each year. Rates will be based on the size of the package. This pricing program is known as Dimensional Weight Pricing, also referred to as DIM Weight. Since 2007, UPS and FedEx only used DIM weight for…
If you haven’t updated your password since 4/7, we strongly encourage it. Google researchers recently found a bug in the security software behind most websites (even Yahoo and Twitter). As a precaution, we strongly encourage all of our users to update their password. It’s quite easy: complete our forgot-password form,…
Shipping internationally means you must have accurate and complete documentation. From ever-changing government regulations and treaty arrangements to customs issues delaying or preventing a shipment from reaching its destination, there are many variables in play, and good documentation is one of your best defenses. To help you, we compiled a…
Can just one pound of weight make a huge difference in your shipping costs? Absolutely! Pro tip: keep your shipments at 70 pounds or less, if you can help it. There are lots of additional charges and fees that UPS can tack onto your invoices. UPS has a special fee…
Did you know that sometimes Ground service can be just as fast as Express service, but at a fraction of the cost? We have first-hand experience at this. To help you find these same money-saving opportunities, we are introducing our Service Optimization report that to assist you by identifying routine…
What is Dimensional Weight? Dimensional (DIM) weight pricing is the carriers’ way of encouraging parcel shippers to optimize box sizes. This prevents wasted space inside the boxes, which wastes space in their trucks. All shippers must now think about FedEx dimensional weight. Ultimately, this more negatively affects e-commerce business owners…
Time to brag about our FedEx money back guarantee success. FedEx Money Back Guarantee One of our customers sent a FedEx package to South America, and this package arrived late. Result? A $925 Guaranteed Service Refund straight to our customer, as a credit on their invoice. As the image below shows…
Here’s a quick tip: Be Sure the Driver Scans Every Package when they pick up your packages. Instruct the driver to scan every package first and then the UPS end of day report slip. This will reduce risk on your part, and may save you money in the long run….
FedEx Billing Online, when is the best time to pay your FedEx invoice? Many customers pay their carrier invoices too quickly. The surprising fact is, this may end up costing more money in the long run. How is this possible? FedEx Billing Online FedEx is a bit special in how…
With dozens and dozens of FedEx fees and surcharges, it can be overwhelming trying to decipher what they mean. To help you better understand your FedEx invoice here is a helpful list of 75 FedEx surcharges along with their abbreviations. For a full description of all of these fees, their…
Have you ever looked at your UPS or FedEx invoices closely? How many different charges do you see for any certain tracking number? Sure you have a transportation cost, an ever-rising fuel surcharge fee, maybe an insurance fee if you chose that option. Some of these fees you know about…
FedEx and UPS surcharge increases are here. In a not so shocking move, FedEx and UPS increased their additional fees and other charges. The FedEx and UPS surcharge increases have become about 35% of the total transportation costs. These accessorial fees are up from a low of 5% to a high…
The following 2011 FedEx accessorial fee surcharge changes took effect Jan. 4, 2010, unless otherwise noted FedEx Express®, FedEx Ground® and FedEx Home Delivery® services. Please refer to the FedEx Service Guide for a complete list of charges and any increase that might have taken place since this list was…
Anytime a carrier (FedEx or UPS) is even one minute late with a shipment, you are entitled to a full refund. Refund Retriever is here to help. We find the late deliveries on your FedEx and UPS invoices and automatically have the carrier issue a full refund back to your…
