All Posts By

Brian Gibbs

Channel Advisor’s Catalyst 2015 Update

Refund Retriever would like to thank everyone that came out and saw us in Vegas at Channel Advisor’s Catalyst event. We were able to visit with lots of current customers and gain some new ones. We spent some time with our current partners such as BigCommerce and Shipworks, plus hopefully…

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Response to the Heartbleed bug

If you haven’t updated your password since 4/7, we strongly encourage it. Google researchers recently found a bug in the security software behind most websites (even Yahoo and Twitter). As a precaution, we strongly encourage all of our users to update their password. It’s quite easy: complete our forgot-password form,…

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FedEx Dimensional Weight (DIM)

What is Dimensional Weight? Dimensional (DIM) weight pricing is the carriers’ way of encouraging parcel shippers to optimize box sizes. This prevents wasted space inside the boxes, which wastes space in their trucks. All shippers must now think about FedEx dimensional weight. Ultimately, this more negatively affects e-commerce business owners…

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Hall of Fame – Recent $925 Refund

Parcel Recovery

Time to brag about our FedEx money back guarantee success. FedEx Money Back Guarantee One of our customers sent a FedEx package to South America, and this package arrived late. Result? A $925 Guaranteed Service Refund straight to our customer, as a credit on their invoice. As the image below shows…

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2011 FedEx Accessorial Fee List

Fees - FedEx

The following 2011 FedEx accessorial fee surcharge changes took effect Jan. 4, 2010, unless otherwise noted FedEx Express®, FedEx Ground® and FedEx Home Delivery® services. Please refer to the FedEx Service Guide for a complete list of charges and any increase that might have taken place since this list was…

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Refund Retriever: FedEx and UPS Auditing

FedEx Refunds

Anytime a carrier (FedEx or UPS) is even one minute late with a shipment, you are entitled to a full refund. Refund Retriever is here to help. We find the late deliveries on your FedEx and UPS invoices and automatically have the carrier issue a full refund back to your…

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