Last year we published a blog on where exactly to find specific zone charts for your location. FedEx zones are very critical to know for all FedEx shippers in an everyday application as well as each time you negotiate a new agreement with the carrier. Here is a list of all…
Many times customers come across FedEx invoice abbreviations and agreements yet have no clue as to the meaning of them. Here is a list of common FedEx invoice abbreviations that might come in handy. OB: Outbound prepaid packages picked up at your facility IB: Packages received by and billed to…
During the 2019 holiday shipping season, UPS will temporarily suspend the money-back guarantee for following dates. Other than the dates below, each ground, home delivery and express package shipped with UPS is guaranteed to arrive on time or it’s free. Therefore, take a look at the rules for the UPS…
All Refund Retriever customers must use the UPS online billing center in order to collect on all late packages and billing mistakes. Online billing is nothing to be afraid of, trust me. UPS billing center online consolidates all your shipping invoices in one place with the ability to view your…
FedEx Billing Online is an efficient and streamlined way for your business to handle your FedEx invoices. This free and easy tool allows your business to view, manage and download invoices, dispute charges, plus make payments. In addition, all your FedEx shipping charges can be applied directly to a company…
Here are FedEx 2019 Holiday money-back guarantee details every business should know! During the 2019 holiday shipping season, FedEx will temporarily suspend the money-back guarantee for certain dates. Other than the dates listed below, each and every ground, home delivery and express FedEx package is guaranteed to arrive on time…
How will UPS holiday season surcharges affect your business this year? October 1, 2019 through January 4, 2020, UPS will apply additional peak surcharges to shipments that qualify as oversized, unauthorized or require additional handling, in addition to existing charges. FedEx also implemented peak season surcharge increases for 2019, check…
How will the holiday FedEx peak surcharges affect your peak season business this year? From October 1 through January 5, 2020, FedEx will apply additional peak surcharges packages with certain characteristics. Specifically, shipments that qualify as oversized, unauthorized or require additional handling will see a peak surcharge in addition to existing charges….
Business owners as always looking for ways to reduce shipping costs. One new way to reduce your FedEx shipping spend easily was recently introduced by American Express. With American Express FedEx rebate offer, businesses can earn 15% back as an AMEX statement credit each time they use an enrolled business card…
Selling online is a dynamic, exciting way to deliver goods to consumers without ever having to engage in traditional conversations. Make no mistake, however… engaging is a key component to online selling success. In fact, successful e-commerce operators know that leveraging the strengths of others is often the key to…
Shipping refund credits are a huge part of how Refund Retriever’s shipment auditing clients save money on yearly shipping costs. Small parcel shippers contact Refund Retriever when their current auditing company isn’t getting the job done. The rate of late delivery credits fluctuates from week to week. But there are…
While Alibaba and Amazon dominate the marketplace industry, it’s not just these two online giants that capture consumer dollars. In addition to helping strengthen the parcel business along the way. With a reported $1.55 trillion dollars spent in the top 75 marketplaces in 2017, it’s fair to say that the…
FedEx & UPS Guaranteed Service refunds are a part of a smart shippers toolbox. Shipping is an essential part of business operations for companies small and large alike. In fact, FedEx and UPS collectively ship billions packages each year. Additionally, this number is rising as each day passes. Keeping this…
UPS Saturday delivery is expanding! The carrier will now deliver ground with time-in-transit of 1 to 3 days and 3-day select residential packages on Saturday. Standard Saturday delivery applies for delivery to the top 100 metro areas. UPS express and international deliveries have been available on Saturday for many years….
The much anticipated biannual ASD Market Week trade show will be held on March 22nd to March 25, 2020, at the Las Vegas Convention Center with Refund Retriever located in the central hall lobby participating in the Independent Retailer Conference. Ever wondered about the history of ASD Market Week? ASD…
Many UPS shippers see an additional handling charge on their UPS invoice and wonder what it is and why it is so expensive. Additional handling charges are an added fee because the package did not conform to UPS’s characteristics. UPS service centers must treat the package differently than the rest….
When it comes to e-commerce, shipping has a huge influence on consumer purchases. In fact, BigCommerce reports that shipping cost and speed influences 80% of U.S. customer decisions, while 87% of customers are influenced by price 71% by discounts or promotional offerings. Keeping this in mind, consider how your e-commerce…
Holidays are usually the busiest time of the year for small parcel shippers. Even with a large staff, it is easy for a company to overlook shipping costs in order to keep customers happy. Let Refund Retriever monitor your shipping invoices for late deliveries and billing mistakes. Our late delivery…
As 2018 quickly passes us by, it’s evident that commerce is experiencing a lot of change… and will continue to. Though this change can appear fast and furious to online sellers, it’s this same change that presents the opportunity for e-commerce businesses to be profitable and successful. The question is,…
When it comes to online selling, there will always be the issue of inventory management to consider. From where you stock your items to how much you should invest in each particular product category to the fine print details of shipping items sold online to their end user, there is a lot…
Effective July 1, 2018, DHL will start charging customers a $3 printed invoice charge per parcel invoice. We received the following email alerting us of the changes soon to come: DHL Billing Dear Customer, In line with our company’s wide-ranging GoGreen initiative to protect the environment, here at DHL we…
HOW MUCH DO YOU REALLY KNOW ABOUT IRCE? The 15th annual Internet Retailer Conference and Exhibition (IRCE) will begin next week in Chicago, IL. This leading event for online businesses began in 2005 by Vertical Web Media with 45 exhibitors and 1,150 attendees at the Hyatt Regency Chicago. The size…
The Internet Retailer Conference & Exhibition (IRCE), held in Chicago at McCormick Place West from June 5-8, has everything you need to succeed and grow in e-commerce. It draws more than 10,000 e-commerce professionals, more than 130 speaking sessions, 16 tracks, and 300+ vendor exhibitions.
With Amazon having scored 44 percent of e-commerce sales last year and eBay sales in 2017 amounting to nearly 9.7 billion U.S. dollars, it’s no surprise that marketplace selling is big business. Strong inventory assortment and management can help sellers strengthen their online selling success, yet these key details alone…
Refund Retriever is proud to be a gold sponsor at this year’s Retail Shippers Expo & Trade Show. The event, organized by RS Associates, brings together mail and business center owners with the goal of educating them about the industry and helping run business more efficiently. As the industry’s largest trade…
The pace of parcel is fast and furious with the fine-print details of carrier contracts often changing just as quickly. Keeping this in mind, how can businesses keep up with the rapid speed of parcel changes that directly impact their businesses? Shipping contract negotiation. In order to best support shipping…
Refund Retriever is proud to return for our third Channel Advisor Catalyst 2018 this April. ChannelAdvisor Catalyst is an educational e-commerce conference for online sellers to evolve strategy, accelerate growth and connection to new people. The show is filled with talks from some of the biggest players in the business including…
FedEx and UPS made some significant changes to their rates and contracts for 2020, yet many businesses have yet to either know or understand what these changes are. For this reason – and many others – it’s critical for businesses to update their parcel carrier contracts, as well as gain…
FedEx guarantees the on-time delivery of your all Ground and Express packages, but not every shipment is on time. But, if FedEx delivers your package just 60 seconds late, you are entitled to a 100 percent refund of the shipping charges. Let’s look at FedEx Money Back Guarantee Waivers. Including…
Many shippers look at FedEx SmartPost (FedEx Ground Economy) vs Home Delivery with a confused look. With FedEx rates rising each year, we help many small parcel shippers evaluate current contracts and discount rates. One of the most commonly asked questions, “Would Smart Post be an option to lower shipping…
Refund Retriever is joining FotoZoomer and RS Associates for Print & Ship Symposium in Las Vegas from February 24-25. All matters are covered from print operations, print management software, shipping prep, point of sale entry, accounting, production techniques, hardware care and more marketing than most people can handle. Join us…
Join Refund Retriever and other vendors for a weekend of training and networking with other PostalMate users at the PostalMate Regional Event – Houston. The first training event of the year is being hosted in our city, Houston, at the Courtyard Houston I-10, from February 10-11! What is PostalMate? PostalMate is…
All business are looking for shipping resources. Growing your business online or offline means putting an effective shipping strategy into place. Looking ahead into 2018, consider how aligning with the right resources can help you accomplish this goal – as well as help you reach new ones. Among the resources…
Refund Retriever is coming back to Halloween & Party Expo to take part in the retailer panel discussions and retail roundtables led by Retail Minded’s Nicole Reyhle – with each experience designed to strengthen retailer operations and success. Halloween & Party Expo will have an all-new and redesigned retailer education program for 2018….
One of the most important things you can do as an Amazon seller is master inventory management — without a solid strategy in this area, your business simply won’t grow. Instead, you run the risk of an Amazon stockout, could lose the Buy Box and/or your Amazon SEO rank, or…
Let’s face it… without shipping, the world economy would be a much different place. Thanks to shipping, however, small and large businesses can connect with suppliers and consumers faster than ever. Here are 10 interesting shipping facts. Parcel delivery has come a long way since the days of delivering by…
If you’re shipping multiple packages to the same place on the same day, save time and money by using the UPS Hundredweight Service (CWT). CWT stands for centum weight. UPS Hundredweight offers a guaranteed, cost-effective delivery for non-palletized, multiple-package shipments weighing between 100 and 500 pounds. Saves time and money on shipments…
The SHOT Show is the world’s most comprehensive tradeshow for professionals involved with the shooting sports, hunting and law enforcement industries. It attracts an impressive 64,000 industry professionals from all 50 U.S. states and more than 100 countries. GEAR UP this January with more than 64,000 professionals from the shooting…
Shipping and shopping go hand-in-hand nowadays, which is why making sure your shipping strategy is as effective as possible should top your priority list. To begin, evaluate your current shipping efforts to help strengthen your parcel efficiency. To assess your shipping strategy, ask yourself the following questions: 1. Are you…
‘Tis the season for shipping… and there’s no better time than now to get your business prepared for the demands consumers expect this upcoming holiday shipping season. Whether you’re an e-commerce based business, a marketplace seller, a vendor shipping to merchants or offer shipping in any other capacity, it’s important…
We at Refund Retriever like to give back each year. We participate in Cystic Fibrosis Foundation fundraising events such as Great Strides and Shoot 4 The Cure. What is Cystic Fibrosis (CF)? According to the Cystic Fibrosis Foundation, “Cystic fibrosis is a progressive, genetic disease that causes…
Effective January 22, 2018, FedEx will apply dimensional weight pricing with a dimensional divisor of 139. Plus a per pound rate to all packages over 71 lbs on all SmartPost (FedEx Ground Economy) packages. Dimensional weights are of course (length x width x height) divided by a DIM factor. The…
2018 FedEx Express General Rate Increase (GRI) is here! Effective January 1, 2018, FedEx Express package standard list rates will increase an average of 4.9% for all domestic services. This rate increase will affect the following domestic services: first overnight, priority overnight, standard overnight, 2 day AM, 2 day, and…
Last month FedEx announced that they will be their raising shipping rates once again in 2018 for FedEx Ground, FedEx Express, and FedEx Freight by an average 4.9%. FedEx Ground Multiweight and Smartpost rates will also change. Since there are many changes in rates, we will split these…
Shipping fees and accessorial surcharges? Accessorial fee surcharges for additional, supplemental or value-added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs. After doing some research with our own data, we found something interesting. FedEx invoices consistently proved to have a higher…
FedEx and UPS both include accessorial fees, there is no getting around them. Accessorial charges have rate increases each year just as the general rates. Accessorial fee surcharges for additional, supplemental or value-added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs. When do…
Click for sound Refund Retriever sponsors and attends many trade-shows each year. Twice a year we…
Everyone here at Refund Retriever weathered the storm and we are moving forward. We experienced no disruption in services, all FedEx and UPS parcel auditing was unaffected thanks to our brilliant programmers and infrastructure. Feel free to call us at 800-441-8085 if you have any questions. Some of us are…
UPS provides a variety of UPS pickup options depending upon a shipper’s needs. Every shipper is different so it is helpful to know all the options that are available to busy UPS shippers. UPS is the only carrier that can pick up all package types (Ground, Air, and International) with…
IRCE is here! IRCE: The Retail Industry’s Leading E-Commerce Conference and TradeshowInternet Retailer Conference & Exhibition (IRCE) provides you with a conference full of industry experts, an exhibit hall filled with the latest and greatest solution providers, and a community made for networking with thousands of like-minded industry peers….
You may have heard about the large cyber attack that affected computers all over the world on May 12, 2017, known as “Wanna Cry” (also known as “Wanna Crypt” and by other names). This affected universities, hospitals, and companies large and small all over the world (including our friends over…
Each year FedEx and UPS increase rates, everyone knows this but how much are the increases for each service and how can you be proactive to save money on your shipping? Let’s look at the true increases and what you can do to keep your shipping costs as low as…
UPS guarantees the on-time delivery of your all Ground and Express packages, but not every shipment is on time. But, if UPS delivers your package just 60 seconds late, you are entitled to a 100 percent refund of the shipping charges. Let’s look at the UPS GSR waiver, also known as…
What is a shipping zone? UPS & FedEx shipping zones are crucial for each package you send. Shipping contracts are divided into zone pricing. Each package is price based on the destination zone. You cannot get away from zones, so investigate what a zone really is and how to determine…
In just one trip to the National Hardware Show, discover thousands of brand-new products, see the biggest brands, and join the entire hardware & home improvement industry—under one roof. National Hardware Show is held once a year in Las Vegas and Refund Retriever will be there May 9, 2017 to May…
With FedEx and UPS increasing their rates each year, understanding your own shipping contracts is very important. Did the carriers create the complexity in these to increase their own profits, when was the last time you read through your carrier contract? With most FedEx and UPS contracts there are two…
The last time we blogged about weird Amazon Prime shipments was back in December, and here we are again! I was supposed to receive a package on Saturday for my dehumidifier that I purchased on Amazon. The tracking stated it was delivered around 4 pm. We received our regular mail…
On Tuesday, February 28, you may have noticed that some of your favorite Internet destinations and apps weren’t working correctly. You weren’t alone. Amazon’s Simple Storage Service S3 storage service went down in its Northern Virginia datacenter for the better part of 4 hours. Many websites, apps, and technology companies…
Trusting Refund Retriever to audit your UPS and FedEx accounts for billing mistakes means you are trusting us to keep your information safe and secure. This is a responsibility we take very seriously. Recently, a major security concern on the Internet was discovered, nicknamed “Cloudbleed”. This issue affected sites running…
What is a FedEx Delivery Area Surcharge? As a FedEx shipper, there is a 99% chance that you have seen a DAS or delivery area surcharge fee on your FedEx invoice. A delivery area surcharge will apply to shipments intended for select U.S. ZIP codes. DAS also applies to FedEx…
Taxjar tips to give your business a sales tax inspection. The New Year is a perfect time to evaluate the old and implement the new. For business owners, this means stepping on the gas on what has worked in the past, and improving those business processes that may be holding…
Looking for the perfect gift for that business partner that is just so hard to shop for? Why not share a refund in the form of helping them save money on FedEx and UPS costs! Shipping is expensive, help a friend lower their costs and earn $100 credit at the…
Refund Retriever has teamed up with Freight Cowboy to make LTL and truckload freight as easy as shipping a FedEx or UPS package. In just a few easy steps you can see a savings of 15-25% off your current rates by assessing our negotiated contract rates based off a…
As your business grows, so should freight costs. Above average increases in freight costs could indicate your expenses are cutting into your bottom line. When freight spend becomes a large percentage of total revenue, it starts to have a negative impact overall. Refund Retriever is proud to introduce Freight Retriever….
The holidays are here, and shipping volume has increased greatly for FedEx, UPS and USPS. This year we noticed many retailers that offered Black Friday and Cyber Monday deals all week long during Thanksgiving week, and continuing on to this week making it Cyber week. Amazon started their deals a…
With Black Friday and the holiday season approaching, there is guaranteed to be an increase in packages stolen from your doorstep. Porch Pirates will closely follow a delivery truck and take the merchandise as soon as the driver is out of sight. A report from August Home Inc found nearly…
Are you insuring against lost or damaged FedEx and UPS packages? When you use the carrier’s declared value program, you’re most likely grossly overpaying. Let’s look at declared value fees and what you can do about it. Declared value of $101 for shipment, means you will pay for the first…
For nearly two decades, 3dcart has served as the engine that thousands of online stores use to build, market, and grow their online retail brands. The ecommerce software suite was designed from the very beginning to be customizable to the unique needs of different stores and easy to use for…
The U.S. Postal Service announced the 2020 USPS holiday shipping deadlines for domestic and international destinations. With this in mind, you need to prepare for the busy shopping and shipping season. USPS wants to make sure that businesses send all holiday packages and orders in time for their customers to…
FedEx has announced shipping rate and surcharge changes for 2017 that do not match those announced by UPS on September 1st. Effective January 2, 2017 FedEx will increase shipping rates as follows: FedEx Express will increase shipping rates by an average of 3.9% for US services UPS services will increase…
UPS charges for each shipping label generated on your UPS account. Therefore it is important to void unused UPS shipping labels. Even when a third party creates an unused label billed to your UPS account, you pay for the label. And while the shipping labels can be voided, only the…
If you had visited the Refund Retriever booth at WooConf or Channel Advisor’s Catalyst this past year you had the chance to play a frustrating hook and ring game. It’s a fun little game we brought to provide some entertainment and we had a huge request from people to have…
Hardly a day goes by that I do not log into my Amazon Prime account to either place an order or to research prices. I turn to Amazon Prime for everyday items to gifts and special purchases. For $99/year I get free 2-day shipping and free video/music streaming, I use…
Refund Retriever is on top of the refund technology game. Refund Retriever started back in 2006 with one UPS and one FedEx account. We could have tracked and estimated a week’s worth of packages in a few hours by hand if we needed. Disputes were all done with a phone…
Click for sound 0:36 Here at Refund Retriever, we are constantly improving our refund technology…
IRCE – Internet Retailer Conference & Exhibition June 7-10, 2016 Chicago – McCormick Place West – Booth 1721 IRCE 2016 will take place in the city of Chicago, June 7-10, at McCormick Place West. If you use UPS or FedEx, plan to stop by Refund Retriever at Booth…
When it comes to small parcel shipping companies like FedEx and UPS, you may have noticed a fuel surcharge. The cost of fuel and transportation impact delivery companies greatly. The surcharge was designed to help protect carriers during times of high gasoline, diesel, and airplane fuel prices. However, the price…
No matter how good your product or customer service, a poor shipping policy is enough to drive anyone away. Too many businesses don’t spend enough time on their shipping policy. It can affect the business in a major way. Why? Firstly, you have to make sure that your shipping prices…
Refund Retriever is proud to announce our sponsorship for the 2016 Woo Commerce WooConf. Come speak with us April 6-8, 2016 deep in the heart of Austin, Texas. WooCommerce is an open source e-commerce plugin for WordPress. It is designed for small to large-sized online merchants using WordPress. WooConf will…
We know that large volume FedEx and UPS shippers use a variety of software and services to fulfill orders and get them out the door. Here at Refund Retriever, we have partnered with many great companies to take some of the daily headaches out of the equation. Atandra Webinar We…
Refund Retriever is proud to announce our continued sponsorship for the 2016 ChannelAdvisor Catalyst event. Catalyst 2016 is located in Las Vegas, Nevada at the Aria Resort and Casino. Come see us April 11 – 13th in the Catalyst Pavilion. The Catalyst Americas 2016 is designed to equip you…
Here at Refund Retriever, we audit parcels and invoices for FedEx & UPS shippers in all types of industries. From ecommerce websites, law firms, Amazon & eBay sellers, to independently owned shipping centers, we find late deliveries and billing mistakes and save our customers millions each year in transportation cost…
A free shipping strategy is critical in today’s online marketplace. You have 100% confidence in your product. The price can’t be beaten. Customer service is off the charts. You receive a customer’s order and prepare products for shipping. And then it happens…the shipping process begins, and this is where your…
Shopify, a leading cloud-based, multichannel commerce platform designed for small to medium size businesses, has now made it easier for social media followers to purchase goods from favorite ecommerce sites. After logging in to Shopify accounts, merchants can now sell products via Facebook, Twitter, and Pinterest by choosing to add…
UPS offers many domestic delivery services with a wide range of delivery commitments. Sometimes it can be overwhelming trying to figure out what service to use. Each service has different commitment dates and times. Here at Refund Retriever, we have put together a quick reference chart for each service and…
Last Sunday was a dark and rainy day here in Houston – not an evening anyone wanted to be driving around in. The previous week my Fitbit Charge unfortunately went to the big activity tracker in the sky. After doing some research, I decided on the Fitbit Surge activity tracker….
UPS has recently announced a new fee and increases to already existing services and fees. As a shipper, you need to stay informed of your logistics costs every step of the way. Please make note of the following changes to package surcharges and accessorial fees, effective December 28, 2015. Third-Party…
UPS and FedEx both provide amazing international delivery options. We decided to put each international service side by side to compare the estimated delivery dates for both carriers. This is a general guide to determine when your package will arrive. For more accurate FedEx & UPS international shipping estimates, contact…
There are many FedEx domestic delivery services with a variety of delivery commitments. Sometimes it can be overwhelming trying to figure out what service to use. Therefore, we have put together a quick reference chart for each service with a delivery range. Enjoy! The price of each FedEx domestic delivery…
How do I know if a shipping address is residential or commercial, and why does it matter? Residential vs commercial delivery? A residential delivery: final delivery to a home or private residence, including a business operating out of a home. A commercial delivery: final delivery to a business. Why does…
UPS & FedEx guarantee on time delivery or its free. Even ground packages! If that package is one minute late you are entitled to a full refund. Refund Retriever can audit your invoices for these late packages and save you money. Ask around, we are leaders in our field. We…
Many people do not know how to download a FedEx invoice from the FedEx Online Billing Center. Here is a basic video on how exactly to do this. It’s easy! FedEx Billing Online First, go to FedEx.com. Enter your FedEx ID and password. From the drop-down box, select Get Billing…
Refund Retriever and BigCommerce work together. Every FedEx and UPS package you send is guaranteed to arrive or it’s free – even ground and home delivery. However, FedEx and UPS do not automatically give you the refund for a late shipment. Refund Retriever automatically audits your invoices and gets the…
Shipping Auditing Many FedEx and UPS shipping auditing companies are very different from Refund Retriever in a variety of ways. Refund Retriever writes all our own software, does all our own processing, and never sells client information to any third party companies. Refund Retriever also does not require a contract…
Generally speaking, auditing companies charge a percentage of refunds secured as their payment for service. Unfortunately, many businesses use this percentage as the sole criteria for choosing an auditing company. Some businesses are enticed by a company that charges a lower percentage because they think it’s the only detail that…
What is a rate or small parcel benchmarking in shipping contract negotiations? Have you ever wondered what your neighbor paid for his new car? Did he get a good deal? Say you liked that car and were able to walk into the dealership knowing the exact price as well as the…
In our previous blog articles, we’ve discussed why you should negotiate rates with your shipping carrier, even tips on preparing for negotiations. Now, we’ll discuss WHAT to negotiate. Parcel service fee negotiation is important. You may hear some say fee XYZ can be negotiated or fee ABC cannot be negotiated….
