All Posts By

Brian Gibbs

FedEx Holiday Surcharges – What you need to know

How will the holiday FedEx peak surcharges affect your peak season business this year? From October 1 through January 5, 2020, FedEx will apply additional peak surcharges packages with certain characteristics. Specifically, shipments that qualify as oversized, unauthorized or require additional handling will see a peak surcharge in addition to existing charges….

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3 Not to Ignore Resources for Online Sellers

Selling online is a dynamic, exciting way to deliver goods to consumers without ever having to engage in traditional conversations. Make no mistake, however… engaging is a key component to online selling success. In fact, successful e-commerce operators know that leveraging the strengths of others is often the key to…

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UPS Delivery on Saturday!

UPS Saturday delivery is expanding! The carrier will now deliver ground with time-in-transit of 1 to 3 days and 3-day select residential packages on Saturday. Standard Saturday delivery applies for delivery to the top 100 metro areas. UPS express and international deliveries have been available on Saturday for many years….

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DHL Goes Green…

Effective July 1, 2018, DHL will start charging customers a $3 printed invoice charge per parcel invoice. We received the following email alerting us of the changes soon to come: DHL Billing Dear Customer, In line with our company’s wide-ranging GoGreen initiative to protect the environment, here at DHL we…

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What is UPS Hundredweight?

If you’re shipping multiple packages to the same place on the same day, save time and money by using the UPS Hundredweight Service (CWT). CWT stands for centum weight. UPS Hundredweight offers a guaranteed, cost-effective delivery for non-palletized, multiple-package shipments weighing between 100 and 500 pounds. Saves time and money on shipments…

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2018 FedEx Express General Rate Increase (GRI)

2018 FedEx Express General Rate Increase (GRI) is here!  Effective January 1, 2018, FedEx Express package standard list rates will increase an average of 4.9% for all domestic services. This rate increase will affect the following domestic services: first overnight, priority overnight, standard overnight, 2 day AM, 2 day, and…

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The Refund of the Jedi (Part 3)

Shipping fees and accessorial surcharges? Accessorial fee surcharges for additional, supplemental or value-added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs. After doing some research with our own data, we found something interesting. FedEx invoices consistently proved to have a higher…

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The Carrier Strikes Back (Part 2)

FedEx and UPS both include accessorial fees, there is no getting around them. Accessorial charges have rate increases each year just as the general rates. Accessorial fee surcharges for additional, supplemental or value-added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs. When do…

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Internet Retailer Conference & Exhibition – IRCE 2017

IRCE is here!   IRCE: The Retail Industry’s Leading E-Commerce Conference and TradeshowInternet Retailer Conference & Exhibition (IRCE) provides you with a conference full of industry experts, an exhibit hall filled with the latest and greatest solution providers, and a community made for networking with thousands of like-minded industry peers….

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Did the cloud break?

On Tuesday, February 28, you may have noticed that some of your favorite Internet destinations and apps weren’t working correctly. You weren’t alone. Amazon’s Simple Storage Service S3 storage service went down in its Northern Virginia datacenter for the better part of 4 hours. Many websites, apps, and technology companies…

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Get To Know 3dcart

For nearly two decades, 3dcart has served as the engine that thousands of online stores use to build, market, and grow their online retail brands. The ecommerce software suite was designed from the very beginning to be customizable to the unique needs of different stores and easy to use for…

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How does the cost of transportation impact your business?

If you had visited the Refund Retriever booth at WooConf or Channel Advisor’s Catalyst this past year you had the chance to play a frustrating hook and ring game. It’s a fun little game we brought to provide some entertainment and we had a huge request from people to have…

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ChannelAdvisor Catalyst 2016

  Refund Retriever is proud to announce our continued sponsorship for the 2016 ChannelAdvisor Catalyst event. Catalyst 2016 is located in Las Vegas, Nevada at the Aria Resort and Casino. Come see us April 11 – 13th in the Catalyst Pavilion. The Catalyst Americas 2016 is designed to equip you…

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Shopify on the move!

Shopify, a leading cloud-based, multichannel commerce platform designed for small to medium size businesses, has now made it easier for social media followers to purchase goods from favorite ecommerce sites.  After logging in to Shopify accounts, merchants can now sell products via Facebook, Twitter, and Pinterest by choosing to add…

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UPS Domestic Services

UPS offers many domestic delivery services with a wide range of delivery commitments. Sometimes it can be overwhelming trying to figure out what service to use. Each service has different commitment dates and times. Here at Refund Retriever, we have put together a quick reference chart for each service and…

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UPS & FedEx International Services

UPS and FedEx both provide amazing international delivery options.  We decided to put each international service side by side to compare the estimated delivery dates for both carriers. This is a general guide to determine when your package will arrive.  For more accurate FedEx & UPS international shipping estimates, contact…

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FedEx Domestic Delivery Services

There are many FedEx domestic delivery services with a variety of delivery commitments. Sometimes it can be overwhelming trying to figure out what service to use. Therefore, we have put together a quick reference chart for each service with a delivery range. Enjoy! The price of each FedEx domestic delivery…

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No contract length with Refund Retriever

Shipping Auditing Many FedEx and UPS shipping auditing companies are very different from Refund Retriever in a variety of ways.  Refund Retriever writes all our own software, does all our own processing, and never sells client information to any third party companies.  Refund Retriever also does not require a contract…

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Parcel Service Fee Negotiation: What you should know

In our previous blog articles, we’ve discussed why you should negotiate rates with your shipping carrier, even tips on preparing for negotiations. Now, we’ll discuss WHAT to negotiate. Parcel service fee negotiation is important. You may hear some say fee XYZ can be negotiated or fee ABC cannot be negotiated….

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